Customer Success Engineer
Belgrade
In 2012 we've started our journey into the security and cloud. Our focus was on getting as much as we could from industry leaders and eagerly participating in evangelizing the secure cloud. Every day scope of activity was to assist users in implementation of CDN service, debug all kinds of issues and offer concrete solution to what's been the pain point. Throughout the years we've grown into cloud specialized consultation company which could have design and implement large scale networks across the globe and implement any custom automation required for staff to maintain it.
In 2017 we've packed all the experience our team members and, later to become, partners had into BlueGrid as a brand that we are going to promote as our mission to empower companies to become the best version of themselves. This experience led us to become more involved in security aspects of internet and to become a part of different startups helping companies grown, shape and reshape into leaders in their industries. Our teams are working on variety of different projects from presentational through financial to large platform management portals. Being on top of current trends in information industry pushes our reach further and lets us be professionals our clients need us to be.
Our goal is constantly changing and keeping the fast pace in front of us so we are always learning and developing ourselves. The vision we have is under the umbrella of our clients' success.
We are seeking for talented customer success oriented person who is resourceful and with analytical skills to assist our clients via email, live chat and periodically by phone. This mythical being would be self driven and would have OCD for digging deep into problems to find a solution. Also, this being needs to have a sense for urgency and understanding of how escalation procedure helps other teams in making our customers happy.
Job Description:
- Combining technical expertise with customer service to resolve questions and issues.
- Able to communicate clearly in writing for both technical and non-technical people
- Document and build new tools to improve support flows.
- Identify patterns – recommend improvements, and filter our unimportant issues.
- Authoring Success documentation for our customer facing Help Center.
- Assist with successful onboarding of new customers Requirements:
- Knowledge of HTML, CSS, Javascript (Knowledge of other programming languages a plus)
- 2+ Years experience in a similar role at another SaaS company
- Excellent organizational and communication skills.
- Detail oriented, to prove this make sure to add to job application text body “I am detailed oriented”.
- Excellent customer service skills with a polite, patient, caring, calm and professional demeanor.
- Language requirements, English fluency (written and spoken).
- Background in the software industry.
Benefits:
- Convenient office location to all major public transportation lines
- Flexible work hours
- Plenty of office events such as happy hours and learning sessions
- Kitchen with unlimited coffee/tea, and snacks
- Plenty of opportunities while we grow and scale
Deadline for applications: 10.10.2018.