Customer Support Specialist

About us

Hi there! We are Workpuls, a team devoted to developing the best software in our field, focused on productivity, time analysis, and business process optimization with the goal of helping people boost their productivity and focus.

Our product is used by more than 1000 companies and we are processing huge amounts of data every day.

Job Description

We are looking for a Customer Support Specialist to join the Workpuls Support team. 

Your main responsibility would be managing B2B clients’ requests and needs mainly via chat and email, and occasionally via phone. What makes us who we are is our open communication and enthusiasm, working with an interesting SaaS product and enjoying the dynamics of it. If this sounds as something you would like to be a part of, check out the job description below and apply for this position.

Responsibilities:

• Handle all forms of client communications via chat, email, phone and/or screen-share meetings as a primary point of contact (we run on Intercom)
• Drive customer satisfaction and deliver exceptional customer service on a day-to-day basis
• Answer incoming clients’ inquiries in a timely and accurate manner - troubleshooting, sharing product knowledge, helping trial users as aid to our sales team, collecting clients’ feedback etc.
• Follow up diligently both with other teams and customers
• Proactively manage each customer’s business needs
• Liaise between the customer and internal teams
• Help with definition of new product features

Requirements:

• Excellent verbal and written language skills in English – Equivalent C1 level
• Good presentation and multitasking skills
• Analytical and problem-solving mindset
• Self-motivation and ability to thrive in a results-driven environment
• Patience and willingness to help
• Previous experience in customer care will be considered a plus
• Previous experience in a SaaS B2B environment will be considered a plus