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3XP Achieve UCCE ATP Certification
3XP belong to an exclusive group of Cisco solution integrators who are certified to Design, Implement & Support customers across the entire Cisco Collaboration suite
Become part of the fastest growing Company!
We are looking for ambitious:
1st line Network Support Engineers
Belgrade / Skopje
If you want to join a fast-growing, international organization, where you will gain valuable technical experience combined with unrivaled exposure to UK and international companies, as well as build your career from our new, prestigious offices in Skopje/Belgrade, apply for this job role asap!
About your Role
Main Purpose
- Ensure our customer is provided with excellent technical support for all active services
- Manage 1st Line Cases relating to faults to meet the SLA commitments
Key Tasks:
- To monitor and repair network faults and provide support and other network services
- Manage Case queues for Faults, Data-Centre Access and Information Requests
- To answer calls logging or updating Cases as appropriate
- Shift patterns position
About you
- Working knowledge, qualifications or experience of Wide-Area networking technologies, topologies and routing protocols
- Additional qualification or experience in Telecommunication and/or a Networking environment
- Cisco or Juniper accreditation to at least CCNA or JNCIA level
- Good English communication skills, both written and verbal
- Good organizational skills and process oriented approach
- Strong analytical and trouble-shooting skills
- Builds long-term relationships both internally and externally across different cultures
- Travel within the UK may be required on occasion
If you meet the requirements and wish to apply, please contact our HR department electronically.
*Please note that your application will be stored in our recruiting base. It will only be used for the purpose of recruitment and selection and will not be available to third parties. Please do not submit additional documents. Only shortlisted candidates will be contacted!
Deadline for applications: 23.07.2017.