eFront is a leading software provider of end-to-end solutions dedicated to the financial industry. eFront’s solutions for cross-asset classes serve more than 800 customers in 48 countries, including companies in the private equity, real estate investment, banking and insurance sectors. Founded in 1999, eFront has offices in New York, Montreal, Belgrade, Boston, London, Jersey, Paris (HQ), Dubai, Singapore, Hong Kong and Beijing amongst our 20 global locations.
In order to support our constantly growing business, we are looking for a:
Account Manager for APAC
Belgrade
(This position requires working in shift from 6 AM to 2 PM)
Job Summary:
This position consists of being the primary contact for managing the relationship with a portfolio of clients. Being the primary contact you will be responsible to develop client satisfaction & experience with eFront for the solutions and services we are delivering to them. The Account manager will be working with high level executives to capture their feedback and maximize the benefits they receive from eFront. The account manager is operating virtually from Belgrade and belongs to a great team obsessed by customer satisfaction and focused on driven results.
Key resonability:
- Build credibility with key stakeholders in the client’s organization to identify influencers in decision making process
- Onboard customers after services engagement are finalized and when the software is deployed with the customer
- Capture the feedback from customer on how they use our technology and ensure the right value is delivered to the customer
- Identify up/cross sell opportunities for eFront to deliver more value to clients through additional services or technology
- Orchestrate eFront answer to customer through mobilizing resources to address needs or issues (support, SL3, Cloud Ops, consulting)
- Ensure innovation and technology roadmap are well understood by clients and position innovation agenda to customer portfolio
- Engage with customer on how to increase satisfaction and follow up on action plan to continuously improve the customer experience
- Keep CRM updated and use it as the single source of truth
- Prepare and plan contract renewal in due time and mobilize the right stakeholders to ensure the client will renew contract
- Report progresses and challenges in a timely fashion
Requirements:
- 2+ years of relevant experience in Alternative Investment software business as Sales or Account Manager or in Professional Services
- Good understanding of IT & mission critical software landscape
- Strong written and verbal communication skills
- Enthusiasm, energy and ability to evangelize and expand the footprint of eFront with our customers
- Agile and creative to create a memorable customer experience
- Solid project management skills to drive multiple stakeholders internally and externally
- Strong time management/organization skills; ability to prioritize time
- Proficient in PowerPoint, Excel, Word
- Self-motivator with proactive attitude
- Proven success in relationship management abilities
- Ability to multi-task and think on your feet
- Ability to work in a team environment/solutions-oriented; ability to problem solve
- Strong understanding of Financial Service/Investments
- Fluent English as well as local language mandatory
- French language is a plus
eFront stands out as a real career booster:
- We are at the crossroads between software and the thriving businesses of Private Equity and Real Estate
- We foster international and cross-functional mobility across our broad office network
- Our culture encourages risk-taking and innovation
- While we are a financially robust and established company, we are still as agile and boiling as a start-up and offer plenty of opportunities to gain responsibilities rapidly
Deadline for applications: 03.05.2018.
