Oglasi za posao App Security Engineer II

App Security Engineer II

NCR d.o.o.

Beograd

13.02.2022.

Job Description Summary

Responsible for the day-to-day support activities in the diagnosis, troubleshooting and resolution of software problems and security issues. This role requires a person to have excellent communication skills, be able to handle multiple tasks and priorities, because to write and read code and should show the desire to work in a team environment. Prior Support or QA experience is preferred, but not necessary.

Roles and Responsibilities:

  • Deliver efficient and premium quality support to both internal and external end-users, meeting all established service level agreements.
  • Provide leadership and guidance when working with multi-discipline teams and drive issues to resolution.
  • Perform third-level support for end-user reported problems worldwide.
  • Create and maintain knowledge databases used to troubleshoot and service end-user reported problems and requests
  • Perform intermediate troubleshooting for software problems for all customers
  • Review and update technical support documentation to ensure information is complete and accurate
  • Train end-users on basic functional use of support software.
  • Collaborate with team members to resolve software/hardware problems and disputes
  • Participate in weekly customer support calls while sharing the responsibility of updating customers on outstanding support issues. 
  • Implement new features based on customer or marketing specifications.
  • Implement software solutions related to quality improvement and cost reduction.
  • Read requirements and specifications to correctly resolve problems and add/modify product features.
  • Assist other departments with software related questions and technical support.
  • Be aware of Corporate Equal Opportunity/Affirmative Action programs and guidelines and is responsible for providing equal opportunity to all associates in all phases of the business
  • May require rotation in work hours, pager rotation, 24/7 shift and or extended hours, as needed, to accommodate customer needs. Work may span multiple time zones, cultures and countries, and varying levels of management associated with multiple Customer personnel, internal organizations, and third-party suppliers
  • Perform other duties as assigned.

Qualifications

  • Associates or Bachelor’s in Computer Information Science preferred with technical/customer service training
  • 3+ years of experience performing external client software support
  • Basic computer programing skill
  • 2+ years of experience with bios management and password management - or similar solutions
  • 2+ years of experience with antivirus, application whitelisting technology and hard disk encryption – or similar solutions
  • SQL knowledge is a plus
  • Experience with programming using the C#, ASP.NET software language.
  • Experience with HTML and Java Script a plus.
  • Experience with creating and maintaining developments scripts based on different computer languages (command line scripts, Visual Basic scripts, PowerShell scripts.).
  • Must have strong trouble shooting and problem-solving skills.
  • Must be able to work within multi-disciplinary teams.
  • Must possess strong technical communication and customer service skills.
  • Must possess strong decision-making abilities and ability to work well with others.
  • Fluent in Microsoft Office Suite. (Word, Excel, PowerPoint, and Outlook).
  • Must be able to closely follow instructions and pre-established procedures/SOP to perform the functions of the job.

Languages:

  • Minimum C1 English language skills

Upoznaj kompaniju NCR d.o.o. Beograd

O Kompaniji Iskustva Poslovi Plate

NCR Corporation je američka firma koja pruža usluge koje omogućavaju preduzećima interakciju i povezivanje, kao i transakcije među svojim klijentima.

NCR je svetski tehnološki lider u pružanju visokokvalitetne i stručne podrške kompanijama raznih delatnosti, među kojima su vodeće firme iz oblasti finansija, turizma, ugostiteljstva, telekomunikacija, zabave, igara na sreću, javnog sektora i telekomunikacija. Glavni proizvod NCR-a su samouslužni kiosci, fiskalne kase, automatske govorne mašine, kontrolni sistemi, skeneri bar-kodova i poslovni potrošni materijal. Takođe pružaju usluge IT podrške. 

Sa svojim softverom, hardverom i lepezom usluga, NCR omogućava skoro 550 miliona transakcija dnevno, u vidu maloprodaje, finansija, putovanja, ugostiteljstva i telekomunikacije.

Centrala kompanije, osnovane 1884. godine, je u saveznoj američkoj državi Džordžiji, kod Duluta.

Prosečna ocena

3.2

na osnovu 18 recenzija

Mogućnost napredovanja

2.6

Beneficije

2.8

Karijera / privatni život

3.2

Iskustvo o radu

Iskustvo · .
2

NOC Specialist Level 1

Ne preporučujem
Pozitivno

-Kolege koje uvek izdvoje vreme da pomognu
-Prijatan odnos sa team leadovima i direktnim menadzmentom
-Nema mikromenadzmenta
-Minimalna komunikacija preko telefona u poredjenju sa drugim NCR timovima
-Redovna plata

Zamerke

-95% helpdesk, "networking" deo posla se svede na par desetina show komandi.
-Sve ostalo znanje potrebno da se radi posao su interne procedure koje nemaju prenosivu vrednost van firme
-Smene se menjaju na nedeljnom nivou sa po jednim vikednom u mesecu gde se rade smene od 12 sati. Nekad se desi da jedna nedelja bude jutarnja smena i sledeca nocna i obrnuto
-Nikad nema dovoljno ljudi u timu; kad dodju par novih ode 5 starih. Tehnicka pitanja na intervjuu su bila osnovna u sklopu generalnog networkinga ali i taj nivo znanja nije uopste potreban da se radi posao i nejasno je sto ga traze i time ogranicavaju broj novih zaposlenih
-Razlika u tehnickom znanju izmedju L1 i L2 je ogromna a povecenje plate nije srazmerno sa time
-PC koji se dobije je tolko los da ima negativni uticaj na rad


Potvrđen korisnik
  • Osoba nije želela da prikaže svoje lične podatke
  • Trenutno zaposlen/a u kompaniji
  • Zaposlen na neodređeni vremenski period manje od jedne godine
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