Senior Back-end Engineer – Operations & Customer Service
About the Role (title, high level expectations/impact, reporting into, department):
As Scentbird continues to grow, so does the need to scale our operations and customer service infrastructure. To support this growth, we’re expanding our small but essential back-office engineering team—a group focused on building and maintaining internal tools and back-end services that directly impact operational efficiency and customer lifetime value.
We’re looking for a Senior Back-end Engineer to join this team and lead critical initiatives across subscription management, order fulfillment, warehouse integration, and customer support tooling. This role will focus heavily on designing scalable back-end services and APIs that integrate with internal systems and external platforms to drive automation, accuracy, and speed across operational workflows.
What You’ll Be Responsible For:
- Design, build, and maintain back-end services that support order processing, subscription billing, customer service tools, and warehouse logistics.
- Develop scalable, well-documented APIs that integrate with internal dashboards and third-party systems.
- Collaborate with your product manager to break down requirements and shape implementation plans.
- Continuously improve reliability and data flow across systems through better integration and architecture.
- Contribute to internal standards for code quality, maintainability, and performance through code reviews and mentorship.
- Identify and address technical debt and performance bottlenecks.
- Confidently own features from proposal through development, testing, deployment, and monitoring.
What You’ll Need to Have:
- 7+ years of professional back-end engineering experience, ideally in high-scale environments.
- Strong Java and Spring Boot experience.
- Solid understanding of GraphQL and RESTful API design.
- 2+ years of experience working with PostgreSQL or similar relational databases.
- Experience with cloud infrastructure (AWS preferred), CI/CD pipelines, and monitoring tools (e.g., Grafana, New Relic).
- Familiarity with Kubernetes and modern development practices (TDD, observability, profiling).
What We’ll Love About You:
- You clearly and concisely communicate technical, architectural, and organizational problems and propose iterative, practical solutions.
- You keep stakeholders aligned through consistent, effective communication and regular status updates.
- You’re self-motivated, organized, and able to work independently and cross-functionally in a fully remote setup.
- You take initiative, give and receive feedback well, and are comfortable mentoring others.
- You bring a solution-oriented mindset and a collaborative, low-ego approach to teamwork.
- You care about code quality, maintainability, and helping your team continuously improve.
- Proficiency in written and spoken English, suitable for success in a remote and largely asynchronous work environment.
What You’ll Love About Us:
- Competitive base compensation.
- Bonus program.
- Paid Time Off and Work From Home.
- A fun, creative and energetic work environment.
About Scentbird
Scentbird inspires fragrance lovers to go beyond the ordinary and sample scents that evoke passion, confidence, and the unknown. Our mission is to revolutionize the way we perfume by bringing the ultimate fragrance playground right to your fingertips and offering a digital subscription service that lets members choose from over 900+ designer perfumes each month.
About the Brands:
- Scentbird: The easiest way for fragrance lovers to discover, try, and buy their favorite scented products without a commitment
- Deck of Scarlet: Deck of Scarlet is on a mission to break the clean category, redefining what clean fragrances should smell like. Composed entirely of vegan, cruelty-free ingredients, our fragrances bridge the gap between the clean and luxury categories, using the highest eau de parfum concentrations housed in sculptural, eye-catching bottles. You shouldn’t have to choose between being luxe and refined, or clean and vegan—now, you don’t have to.
- Confessions Of A Rebel: We were born in 2018, holding fast to the idea that the fragrance industry was in dire need of a change. When we looked around, all we saw was a sea of sameness: outdated archetypes of femininity and masculinity paired with unrelatable images of luxury that we had no say in. In truth, we are complex in ways that cannot be contained in the traditional heteronormative stereotypes, existing beyond the binary with raw, unfiltered voices that deserve to be heard.
- Goodhabit: Enriched with a blend of essential oils, Goodhabit’s clean, vegan, cruelty-free fragrances act as bottled intentions you set free with each mist. Our scents are designed to help you align with the good habits you’re building, while working to enhance and boost your mood. Inhale, exhale, and let the good energy flow through you.
- Sanctuary: Created for those who care about the fate of our planets, Sanctuary offers fragrance for a better future. Our clean, community-driven fragrances are inspired by endangered species and their habitats, each aimed at raising money and awareness for the preservation of their namesake.
- Drift: Drift began as an alternative to all of the tacky air care products on the market. Our products are designed to blend in, with amazing scents that stand out. We take pride in our fragrances, keeping them free from the traditional chemicals used in the fragrance industry. We are always phthalate and paraben free. We never skimp on quality of our scents or the products that deliver them. Our design ethos is simple but effective. We love our community, those who won’t settle for ordinary, and we want to deliver a best in class experience.
Scentbird is committed to bringing individuals from different backgrounds and perspectives into the Nest. We strive to uphold an inclusive environment where individuals of all different backgrounds, ages, colors, ethnicities, gender, or gender identities, genetics, physical or mental abilities, protected veteran status, race, religious or sexual orientation, thrive. We respect the laws enforced by the EEOC and are dedicated internally to going above and beyond in fostering diversity. Come as you are - we’re excited to meet you.
