Call Agent - MOVU

We are currently looking for a Call Agent with strong skills and proven experience who is ready to dive into MOVU team, for a part-time engagement, to join our team of passionate IT professionals, here in our Belgrade office.

MOVU (https://www.movu.ch/en/) is the leading removal platform in Switzerland and one of the most successful digital start-ups of the last few years. Being part of the Baloise Assurance, MOVU has a strong parent company that ensures the growth strategy for the coming years. Our main office location is Zurich and we have a software development center in Belgrade (Holycode).

Requirements:

• Able to handle Customer Requests in German & English on the phone (min. B2 Level)
• If you understand Swiss German, it’s very much appreciated but it’s not a must
• Experience in using a CRM
• Experience in Customer Care is a plus

Tasks:

• Answering customer complaints on the phone every Saturday between 09.00 AM – 01.00 PM
• Support our customers if they have an emergency and find a solution

We Offer:

• You will be trained by our professionals about how to use our CRM
• You will be trained on how to handle the different emergencies which may occur
• A high-growth company in which you can find exciting and trend-setting challenges
• All necessary equipment

*Please note that this role will cover only working hours during the weekend.

If you are looking for an environment where you can grow professionally, learn from the best in the field, balance work and life habits, and have a pleasant and enthusiastic environment, please submit your CV in English.

Deadline for applications: 24.10.2021.