We are told that imagination is all that's needed to build world-changing applications on the cloud. If only that were true. In order for the imagination to be set free and for developers to be truly able to build world-changing apps, a new cloud - an edge cloud is needed. An edge cloud that is distributed around the world and serves apps and data instantly, milliseconds away from users and devices. The world deserves a better cloud, come help us build it with our client and partner in this endeavor.
BlueGrid.io is looking for a CloudOps support engineer who would be a developer advocate for a cloud-based product. The perfect candidate is meeting customer requests, beating SLAs, creating a knowledge base, and support documents. Working with engineering teams on critical issues and new features. The perfect candidate is proactive, identifying common customer problems and chasing down permanent solutions or features needed to raise the standard of the customer experience. This role is part of a team, the vital front-line serving our customers 24/7. If you’re passionate, hard-working, and have the knowledge to resolve complex technical issues, you are in the right place.
Job Description:
- Building high knowledge of the platform in order to investigate critical issues and perform root cause analysis.
- Collaborating with team members and engineering to resolve customer issues.
- Creating support documentation and customer knowledge guides.
- Troubleshooting customer issues using support tools, meeting SLAs.
Requirements:
- Previous experience as a customer support engineer with a customer-first attitude and understanding what means of going above and beyond customer expectations to ensure satisfaction.
- Able to communicate effectively with customers of varying technical levels, from a wide range of industries and locations
- Familiarity with major Cloud computing vendors (AWS, GCP, Azure)
- Understanding of JavaScript, Python (at least one required)
- Knowledge of Node.js / JS / React development a plus
- Database experience (NoSQL preferred, but any relational DB is fine)
- Familiarity with streaming (Kafka, Pulsar, Flink) a plus
- Knowledge of API development and usage
- Demonstrated ability to debug, identify root causes and implement corrective actions
- Verbal and written fluency in English with the ability to answer technical support questions by telephone, chat, and ticket
- Experience working with Zendesk ticketing system required.
- Experience with JIRA preferred.
What We Offer:
- A competitive salary
- Open vacation days
- Cultural framework of support and feeling of unity
- Team retreats throughout the year
- A chance for a professional and personal development
- Paid training
- Private health insurance
Deadline for applications: 01.07.2022.