Concur Administrator and Support Analyst

Responsibilities:

• Support the Corporate implementation team in Concur Expense, Concur Pay and credit card implementations. Support includes system design, configuration, testing, training and documentation
• Support the Global Concur Superusers with the current configuration. This will include analyzing the reported issue, understanding current configuration and dependencies, responding timely and accurately to questions and issues
• Monitor the daily import logs for employees and credit cards
• Monitor and manage the scheduled Business Intelligence jobs
• Create ad hoc Business Intelligence reports utilizing the Cognos reporting tool
• Monitor and follow-up on failed banking batches
• Analyze month-end reports to ensure data accuracy
• Monitor the Lotus Notes database for access requests that are not moving
• Run and review reports to monitor process inconsistencies, determine actions needed and perform those actions
• Maintain ongoing Concur configuration: allowance updates, mileage updates, new projects, new cost centers, new local accounts, audit rules

Required Skills:

• Experience with IT application implementation and support
• Excellent problem solving and analytical skills
• Proficiency with MS Office Tools (Excel, Word, Outlook, PowerPoint)
• Excellent written and verbal communication skills
• Ability to provide excellent customer service to a variety of customers (location, language, nationality, ability)
• Ability to work independently with minimal oversight
• Ability to prioritize tasks based on department objectives and deliverables
• Fluent in English

Additional Beneficial skills:

• Experience with Cognos reporting tool
• Experience with Zendesk or a similar ticketing system
• Experience with O365
• Experience with workflow documents in Lotus Notes databases

Education & Experience:

• Bachelor’s degree or equivalent
• Minimum 2-3 years experience with implementing and support IT applications
• Possibility to work via remote

Only short listed candidates will be contacted.

Deadline for applications: 15.07.2017.