Do you want to move abroad and expand your horizons? Why not try to settle down in Hungary? Adecco Serbia is welcoming candidates from around the Globe! This vacant position is in Budapest which is the biggest city and has got lots of to offer – museums, galleries, pubs, picturesque landscapes, etc!
Wizz Air is the fastest growing and greenest European low-cost airline. The airline serves many cities across Europe, as well as some destinations in North Africa and the Middle East. The company was recently named one of the world’s top ten safest airlines, so if you want to be a part of this journey check out this job ad, for the following position: Customer Experience Project and Technology Manager , in Budapest, Hungary
Requirements:
- Finalized Bachelor’s or Master`s degree, ideally with technical or business background;
- Ideally 3-5 years or less of experience working in airline and customer care systems;
- Advanced/professional knowledge in MS SQL Server;
- Advanced/professional knowledge in MS Excel;
- Advanced/professional knowledge in data analytic visualization systems – preferably MS PowerBI;
- Intermediate/professional knowledge of any CRM system – preferably admin role;
- Minimum intermediate coding knowledge in HTML and ability to read C# code;
- Experience of using MS TFS;
- Track record of successful cross-functional project management;
- Experienced at collaborating with multi-layer teams, both in direct and matrix structures;
- Professional-level English, spoken and written.
Main responsibilities:
- Based on customer feedback, expertise and experience lead the business architecture of developments;
- Identify market opportunities with partner teams and define end product vision and strategy;
- Define and prioritize problems and feature specifications expectations in order to digital customer interaction to maximum level;
- Facilitate the ideation, design and implementation of expected solutions that solve our frictions customer have during their Wizz Air journey in meaningful ways;
- Engage and work closely with the digital team to help determine the best technical solutions;
- Be single point of contact from business side to cross-functional teams;
- To facilitate breaking down complex problems into steps from business side;
- To provide information for management by preparing short-term and long-term reports and analyses; answering questions and requests;
- To evaluate and research the need of new systems implementation, development or discontinuity;
- Arrange and manage testing of reservation system and other customer service systems in liaison with IT and other departments based on needs;
- Produce reports on weekly and monthly basis in cooperation with BI;
- Produce & request from BI ad-hoc reports on need basis on management request;
- Establish / enhance and manage reporting matrix of Customer Services department in liaison with head of function;
- Analyze and prepare for acceptance proposals for process improvements, automation on a continuous basis;
- Forecasting and analysis for the support of departmental peer functions;
- Respond to ad-hoc requests for management information;
- Building and maintaining good work relationship with contracted suppliers as applicable;
- Identify new functional opportunities that will strengthen customer engagement;
- Participate in strategic projects to improve departmental performance and customer satisfaction metrics;
- Liaise with departmental peer functions to ensure highest level of integrity towards the customer according to company standards;
- Being up-to date in relevant WIZZ policies and procedures as well as on-going campaigns;
- Initiate, manage, participate and lead cross-functional projects;
- Deputize peer functions within department or head of department when required;
- Liaise with other departments within the organization;
- Aligns and cooperates with Senior Delivery Manager ensuring from business perspective technology is applied in best possible way, technology implemented is focused on customer satisfaction;
- Aligns and cooperates with Product Manager of Customer Experience Manager working on customer seamless journey, reviewing impact of implemented developments and recommending new actions driving cost decreases and optimization of technology used;
- Aligns and cooperates with Customer Experience Journey Excellence Manager providing advise/lead and support on inputs and requested new actions/changes within the areas of responsibility.
Candidate's profile:
- Enthusiastic about working in an international, collaborative and fast-paced environment;
- Passionate about solving challenging customer problems, dedicated to remove frictions within customer journey;
- Decisive and able to implement at speed;
- Able to facilitate breaking down complex problems into steps that drive project developments with constantly delivered incremental values;
- Ability to problem-solve using creative thinking and innovation;
- Affinity for numbers and outstanding analytical skills.
Our client offers you excellent working conditions with a possibility to further develop your professional knowledge.
If you are motivated for this job opportunity, please do not hesitate, and send your CV in English.
After this date please send your resume to electronically.
Only short listed candidates will be contacted.