Customer Support Associate

About this Position

At Speedify we make complex networking tasks easy by developing apps that deliver faster, more reliable, and more secure Internet to users all across the globe. Over the last year, we’ve experienced unprecedented growth and we’re excited to add to our talented and hardworking team. We now have millions of customers using Speedify, the only app that can combine multiple internet sources into one bonded super-connection for more stable and secure livestreaming, video calling, and web browsing.

At Speedify, we understand the need to balance personal and work obligations and pride ourselves on being flexible and accommodating to the needs of our employees.

Requirements

• Excellent written and verbal communication skills
• General technology knowledge - current popular hardware, software, mobile devices, gaming systems, etc

Responsibilities

• Responding to customer questions and complaints in a timely manner
• Resolving technical issues via email
• Close communication with the Support and Dev team
• Writing support articles and keeping them up to date
• Customer outreach whenever needed
• Small research/data collection projects

Pluses

• Technical Customer Support Experience
• Wireless (Wi-Fi) Networking Experience
• Basic Networking Troubleshooting
• Exposure to Computer and Mobile troubleshooting
• HelpScout or equivalent help desk software experience

At Speedify we understand the need to balance personal and work obligations and pride ourselves on being flexible and accommodating to the needs of our employees. Full-time employees enjoy many generous perks including:

Compensation

• Competitive base compensation
• Annual performance-based raises
• Stock options
• Education & Professional Development

Annual

• $600 training reimbursement
• Opportunity to attend industry conferences
• Remote Work
• Flexible schedules

Culture

• Free Speedify gear!
• Casual, easy-going atmosphere
• Regular live and remote team building and social connection activities

Wellness & Fitness

• Optional weekly “Boot Camp” with star trainer Nate McIntrye

Speedify is a US-based company. We respect all local laws and regulations, so you will be required to open a flat tax rate agency and we will cover all your related expenses, including tax, healthcare, and pension fees.