Description
Provide software application support specializing in a specific Euronet product line by assessing nature of customer problems, and tracking and reporting resolution of problem to customer.
- Perform program coding necessary to produce a defined output by following specification using programming language.
- Accurately set parameters, check system flow, identify and solve problems to configure a system according to specifications.
- Test programs or systems using data or transactions which represent conditions which will occur in actual use and verify the accuracy of results.
- Serve as first level escalation for customer issues.
- Provide support for manager or department by composing correspondence, gathering requested information, and other administrative task.
Working Conditions/Environment:
General office/home office environment. May require long hours and weekends with a second shift assignment. Will be required to handle after hour calls, provide support from home or remotely and participate in a beeper rotation.
Requirements
- Knowledge of RPG, CL, or Java/SQL programming language
- Knowledge of Microsoft Word and Excel
- Ability to work and interact within a team environment as well as in a standalone environment
- Strong communication and listening skills
- Ability to plan and prioritize work
- Ability to work independently and serve as customer advocate
- Ability to perform administrative functions
- Fluency in English both verbal and written
Preferred Requirements:
- Knowledge of AS/400, iSeries platform and OS/400 operating system
- Knowledge of ITM, Euronet software products
- Knowledge of the banking environment including ATM processes, such as balancing, reporting and error resolution with a comprehension of the daily cycle
- Knowledge of Card Processing, including debit and credit cards and/or electronic financial transactions
- PCI DSS awareness
- ITIL/ISO 20000 certificate
Education and Experience:
Bachelor’s Degree in Computer Science, Business, Accounting or a related academic field or 3 years comparable experience in either a banking environment, a programming environment or technical service oriented environment
Benefits
- Working in dynamic international environment and participation in interesting projects
- Stable employment with opportunities to develop and advance
- Private health insurance
- Team building and charity events participation