Desktop Support Technician

Responsibilities

• Setup new desktops with Windows operating systems, anti-virus software, printers, scanners, and load software applications

• Setup and configure user accounts and locally installed applications

• Install and Support Microsoft Office

• Provide day-to-day technical support for end-users in the organization, ability to work and resolve hardware and software problems

• Setup, Configure and troubleshoot VoIP phones

• Network cabling at desktops and switches

Skills

• Excellent working user knowledge of Windows operating systems

• Excellent desktop software knowledge including Microsoft Office, browsers, and anti-virus programs

• Strong background troubleshooting and supporting Windows Operating Systems

• Good working knowledge of basic networking, including TCP/IP, Network cabling, and network troubleshooting tools and commands

Qualifications

• Excellent Communications Skills

• Min 1-3 years related experience

• Must be able to work in a fast-paced environment

• Must be a detail-oriented, organized, self-starter, and have an ability to prioritize workload

• Excellent Customer Service in Face-to-Face, Telephone or Electronic Interaction with End Users

• Ability to work independently and as part of a team

• Excellent problem-solving skills

• Enthusiasm for technology, systems, and customer support