Dynamics NAV Support Analyst

About the Company:

AMETEK, Inc. is a leading global manufacturer of electronic instruments and electromechanical devices with annual sales of approximately $5 billion.

AMETEK has 17,000 colleagues at more than 150 operating locations, and a global network of sales, service and support locations in 30 countries around the world.

The AMETEK Growth Model combines its four growth strategies of Operational Excellence, Strategic Acquisitions, Global & Market Expansion, and New Product Development, with a disciplined focus on cash generation and capital deployment. By executing the AMETEK Growth Model, the company seeks to generate shareholder value by doubling earnings per share over the course of each business cycle.

AMETEK consists of two operating groups, both with highly-differentiated technology and leading positions in niche markets:

Electronic Instruments - a worldwide leader in the design and manufacture of advanced analytical, test and measurement instrumentation for the energy, aerospace, power, research, medical and industrial markets.
Electromechanical - a differentiated supplier of automation and precision motion control solutions, and highly engineered electrical interconnects, specialty metals and thermal management systems.

Overview

The successful candidate will be a member of the AMETEK Serbia NAV Team assisting with Dynamics NAV existing and future implementations

Responsibilities:

• Support AMETEK’s existing and future NAV implementations
• Monitor corporate ticketing system and provide functional support for any NAV related tasks
• Act as point of contact for any change requests coming from the business. Analyze and define such requests, and convert them into a technical specification
• Test and QA all developments
• Become the subject expert and key resource for developing JET Reports used to extract information from the NAV ERP suite
• Identify ways in which our use of NAV can be enhanced
• Run and review monthly/quarterly ticket reports in order to identify and monitor process inconsistencies, determine actions needed and perform those actions

Required Skills:

• Knowledge of Microsoft Dynamics NAV
• Problem-solving/analytical mindset
• Great communication and customer-handling skills
• Excellent written and verbal communication skills
• Understanding of the principles of reporting
• Ability to provide excellent customer service to a variety of customers (location, language, nationality, ability)
• Ability to work independently with minimal oversight
• Ability to prioritize tasks based on department objectives and deliverables
• Fluent in English

Additional Beneficial skills/experience:

• NAV Development skills/experience
• Experience with Jet Reports, PowerBI or SSRS
• Experience with FreshService or a similar ticketing system

Education & Experience:

• Bachelor’s degree or equivalent
• 1-3 years’ experience with Dynamics NAV in a support or consulting role