Around since 1994, Arise Virtual Solutions Inc. has created a disruptive technology platform that connects the world’s biggest brands with the largest network of gig-economy Service Partners in the BPO industry. Owned by Warburg Pincus, one of the world’s largest Private Equity Firms, Arise is the work-from-home pioneer and now the CX Transformation trailblazer. We are changing the way the world WORKS with every major brand that we support. Come be a part of the revolution as a regular-full-time employee of Arise Virtual Solutions!
Our Core Values:
- Relentlessly Pursue Excellence
- Empower People & Partners
- Make a Difference
- No Boundaries
- Embrace Possibilities
The Fraud prevention manager will help combat fraudulent activity by creating, owning, and executing Arise’s holistic anti-fraud strategy. We are looking for a passionate and self motivated subject matter expert responsible for putting in place the tools and processes needed to detect and mitigate fraud risks as soon as they emerge, including working alongside technology and operations teams to ensure Arise is set up to combat fraud risks of any scale.
What You’ll Do
- Create and own a holistic fraud strategy that helps Arise prevent, monitor, detect, and stop existing and emerging fraud trends.
- Create the processes and guidelines necessary for Arise to response to new threats.
- Help create and define Arise fraud standard operating procedures. Work closely with analytics, engineering and operations to achieve these SOPs.
- Continuously monitor suspicious activity and communicate trends and concerns with relevant stakeholders.
- Work closely with Product, Data Science, Customer Support and Operations teams to optimize: fraud investigations, resources, processes, and quality expectations.
- Identify Fraud Risk on each account and establish controls to minimize fraud.
- Perform periodic audits to ensure controls are being enforced
- Participate in QBRs with customers and perform as a trusted advisor to close fraud vectors in their organization.
What You’ll Bring
- 7+ years of experience in risk management strategy preferably in fin-tech or BPO.
- Experience in leading analytics teams or other technical roles.
- Self-motivated individual with strong sense of leadership, ownership and drive.
- Strong written and verbal communication skills.
- Experience partnering with a cross-functional group of engineers, operations, product, and leadership teams to achieve a common goal.
- Proficient using SQL and in proven data wrangling skills.
- Experience leading projects using scripting languages for data analysis and visualization (Python, R, SAS, etc.).
- Excellent communication skills, both written and verbal. Ability to effectively present information to internal and external associates.
- Demonstrated ability to develop, mentor, coach and lead a team in organizing and prioritizing projects in a fast-paced and deadline-oriented business environment.
- Demonstrated ability to take initiative and ownership with focus on continuous improvement.
- Demonstrated ability to foster customer service disposition and sense of professionalism for self and team.
- Solid understanding of the organization's business operations and industry.
- Demonstrated ability to comprehend, analyze, and interpret with excellent attention to detail
Competitive Compensation and Benefits which include:
- Joining a diverse group of awesome individuals Making a Difference every day
- ~70% of your Health/ Dental/ Vision/ Flex Spending Benefits paid by Arise
- 401k – 40% match starting on day 1
- Tuition Reimbursement of $4,000 each year!
- Generous PTO Plan starting from day 1
- 9 holidays and 1 Diversity Day
- Maternity & Paternity Paid Leave
- Life and Disability Insurance 100% paid by Arise
- Work hard AND have FUN! We play a lot at Arise.
When smart creative and passionate people get together, the results are astounding and the opportunities limitless! Achieve your potential at Arise.