We are looking for a Help desk specialist with exceptional customer service skills to provide quality technical support. If you like working in a dynamic, multilingual environment and you have ability to absorb and retain information quickly as well as to present ideas in user-friendly language, then you are the one we are looking for!
We are offering:
- Career and skills development opportunities and trainings
- An international and diverse work atmosphere
- A competitive salary packages
- Trizma benefit package (a day off and a present for birthday, various discounts etc.)
- Casual workplace environment
- 40-hour work week
We are looking for:
- Fluency in speaking and writing of English language
- Technical degree in Computer science or higher level of IT knowledge
- Experience in some of the following fields is preferred: General IT HW/SW installation and maintenance, MS OS installation, connection equipment and networking, web environment or similar.
- Advanced knowledge level of Windows OS
- Ability to troubleshoot hardware and software issues
- Analytical and problem-solving abilities
- Exceptional customer service orientation and team spirit
Duties and responsibilities:
- Talking customers through basic problem-solving processes
- Ensuring that customer faults are being worked in a manner that will result in the achievement of customer Service Level
- Agreement's and customer satisfaction
- Troubleshooting undocumented problems
- Allocating workload, assisting new employees and providing feedback for improvement
- Understanding the end to end processes that underpin quality customer service
- Conducting service audits