Acronis is a world leader in cyber protection—empowering people with cutting-edge technology that enables them to monitor, control, and protect the data that their businesses and lives depend on. We are in an exciting phase of rapid-growth and expansion and looking for a Helpdesk Specialist who is ready to join us in creating a #CyberFit future and protecting the digital world!
We are looking for a General IT Specialist to join our Serbian office as part of the Global IT team of Acronis.
Every member of our “A-Team” has an instrumental role and impact on the success of Acronis’ innovative and growing business, so we are looking for someone who enjoys working in dynamic, global teams and thrives in a fast-paced and rapidly changing work environment. Just like everyone at Acronis, the ideal candidate will embody all of our company values: responsive, alert, detail-oriented, makes decisions, and never gives up.
WHAT YOU'LL DO
- Helpdesk (1st and 2nd level)
- Software and Hardware provisioning and configuration
- Basic Network configuration and troubleshooting
- VoIP phone provisioning, telephony
- Occasional Business trips to fulfil IT dept. needs
- Prioritize and schedule problems and/or escalate problems (when required) to the appropriately experienced technician
- Record, track, and document main processes in office (HowTo’s: work with services, hardware changes, full documentation of critical production services)
- Access software updates, drivers, knowledge bases, and frequently asked questions resources on the Internet to aid in problem resolution
- Local Inventory (asset management with proper documenting) - keep software and hardware up to date, license clearance
- Perform hands-on fixes at the desktop level, including installing and upgrading software, installing hardware, implementing file backups, and configuring systems and applications
- Install company provided software
- Performing preventative maintenance, including checking and cleaning of workstations, printers, and peripherals
- Test fixes to ensure problem has been adequately resolved as well as perform post-resolution follow-ups to help requests
- Develop help sheets and frequently asked questions lists for end users
- Ability to be on call for 24/7 support as necessary
WHAT YOU BRING (EXPERIENCE & QUALIFICATIONS)
- 3+ years of experience working in a Helpdesk environment on the same or similar role
- Experience with the administration of workstations and server
- Knowledge of basic computer hardware
- Extensive application support experience with Microsoft Office products
- Working knowledge of a range of diagnostic utilities
- Ability to conduct research into a wide range of computing issues as required
- Ability to absorb and retain information quickly
- Ability to present ideas in user-friendly language
- Strong documentation skills
- Keen attention to detail
- Highly self-motivated and directed
- Experience working in a team-oriented, collaborative environment
- Exceptional written and oral communication skills
- Upper-Intermediate English
WHO WE ARE
Acronis is revolutionizing cyber protection by unifying backup, disaster recovery, storage, next-generation anti-malware, and protection management into one solution. This all-in-one integration removes the complexity and risks associated with non-integrated solutions and offers easy, complete and reliable data protection for all workloads, applications, and systems across any environment—all at a low and predictable cost.
Founded in Singapore in 2003 and incorporated in Switzerland in 2008, Acronis now has more than 2,000 employees and offices in 34 locations worldwide. Its solutions are trusted by more than 5.5 million home users and 500,000 companies, and top-tier professional sports teams. Acronis products are available through over 50,000 partners and service providers in over 150 countries and 26 languages.
Acronis is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, marital status, national origin, physical or mental disability, medical condition, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, gender identity or expression, or any other characteristic protected by applicable laws, regulations and ordinances.