Hero: We Build Solutions to Healthcare's Hardest Problems
Hero was founded as the world’s most people-focused healthcare company, investing the time and effort required to create truly frictionless solutions to the hardest, most pervasive problems in healthcare. We’re starting with the largest universal yet avoidable cost to the US healthcare system: medication management.
In 2018 we introduced a groundbreaking hardware device that automatically manages, sorts, and dispenses an individual's entire pill regimen, and it transformed how people manage their health. Combined with app-based notifications, and our direct-to-door prescription fulfillment service, Hero has driven medication adherence to levels never before achieved in healthcare.
Hero is seeking a IT Help Desk Support Technician who is passionate about providing world-class technical support in a highly distributed environment, and also being a driving force in defining and executing IT-related initiatives that will make a large impact on the future of medication management. We are a lean and mean team with a high bar for excellence.
We hire A-players to hire A-players. Join us in bringing transformative healthcare products to market that save lives and improve the livelihoods of millions.
Responsibilities
- Being a first point of contact for all internal IT related requests
- Manage Help Desk tickets in a timely manner
- Provide technical support and troubleshooting services to end-users who need assistance with their computer hardware or software, in person or remotely
- Hardware break/fix support
- Responsible for PCs, Printers, Servers, Monitors, Network equipment, etc.
- Assist with onboarding of new users, equipment procurement, management
- Installations, configurations and upgrades of PC hardware and software
- Keeping oneself updated on Helpdesk policies, procedures, standards and documentation
Requirements
- 2+ years of experience working in Help Desk or similar IT Operations role, preferably in multinational environment
- A strong working knowledge of computer systems, hardware, and software
- Good problem-solving, analytical, and team-working skills
- Excellent communication skills and customer focus
- Being proactive and ability to prioritize
- An openness to learning new technologies