We are a team of professionals in search for well educated, self-driven friendly people with can-do attitude for expanding our team in Belgrade.
If you want to be the part of a modern team working in a modern surrounding, getting worthwhile experience for the future and at the same time be well paid from the beginning join us.
We are not asking you for official education just to use combination of common sense with logic.
We are searching for the assistant for our helpdesk
Job Description
To install and configure computer hardware, networks, operating systems and applications (desktops and servers).
To monitor and maintain computer systems and networks including Voice Over IP (VOIP) telephony and various site Internet connections.
To troubleshoot system and network problems and diagnose and solve hardware/software faults.
To replace hardware and parts as required.
To repair a fault or set up a system following diagrams and written instructions.
To support the rollout of new computer applications.
To respond to service incidents within the times specified in any Service Level Agreement (SLA).
To provide telephone, e-mail and remote support to all IT users, solving their problems and providing procedural documentation as required.
To use remote support tools to manage remote systems and desktops.
To maintain the IT Service Desk system, logging all incidents and requests, their acknowledgements and their resolutions and ensuring that all support tickets are handled effectively and expeditiously.
To set up new users’ accounts and profiles and deal with password issues.
To work assiduously on a task until completion (or referral to third parties, where appropriate).
To prioritise and manage many open cases at one time.
To assist end users to transfer data electronically into, between and from databases with the required security procedures.
Identify and correct or advise, on operational issues with end users’ computer systems.
To provide basic software training and advice to end-users.
To manage backups of all systems ensuring that they run successfully and to manage rotation of backups off-site for safe storage.
To update systems and servers regularly with approved software updates.
To monitor system & server logs, following up on any security or performance issues.
To maintain the inventory of hardware and software licenses and telephone contracts.
To develop and maintain the IT section of the intranet, including good practice and troubleshooting guidance.
To establish and maintain good working relationships with, colleagues, endusers and other professionals (e.g., suppliers and software developers).
To test and evaluate new technology.
To procure software and parts as instructed by the Head of IT.
To manage audio-visual equipment at meetings, conferences or training, and to manage audio-visual resources.
Preform all duties and responsibilities in line with current security procedures.
Perform light lifting and manual handling of IT equipment.
To work flexibly – recognising that many duties require to be undertaken outwith normal working hours to minimise disruption to end-users.
To carry out any other reasonable request within the capability of the job holder.
We are offering:
High salary.
Work in dynamic environment.
Possibility of constant thriving.