As one of the largest global providers of customer experience (CX) products and solutions, Sitel Group® empowers brands to build stronger relationships with their customers by creating meaningful connections that boost brand value. Inspired by each brands’ unique vision and goals, we ask “what if?” applying our expertise to create innovative solutions that reduce customer effort.
With 160,000 people around the globe – working from home or from one of our CX hubs – we securely connect best-loved brands with their customers over 8 million times every day in 50+ languages. Whether digital or voice-based, our solutions deliver a competitive edge across all customer touchpoints. Our award-winning culture is built on 40+ years of industry leading experience and commitment to improving the employee experience.
EXP+™ from Sitel Group is a flexible solution with complete cloud capability, designed to simplify the delivery of end-toend CX services, while boosting efficiency, effectiveness and customer satisfaction. EXP+ creates a robust ecosystem by harnessing the power of four connected product families.
Position summary and purpose:
Responsible for managing multiple facets of several on-going, highly visible projects simultaneously. Gather, evaluate, and analyze data; monitor trends; prepare reports, and present recommendations working individually or within team. Provide support to IT Management team to support achievement of Company and Client goals
Essential Functions & Duties:
Manage multiple IT Global projects in support of various initiatives
Identification of possible issues and finding the best solution
Making of recommendations to Senior Management and implementing recommendations
Create, maintain and deliver management reports including current project status, forecasted versus actual expenses and cost benefit analysis of new initiatives.
Suggestions for cost savings and process improvements, including alternative solutions that will positively impact profitability and/or client, customer, or associate satisfaction.
Make critical decision regarding project plans and take ownership of project tasks
Essential knowledge, qualifications & experience:
BA degree in a business related field or equivalent in experience
5 to 8 years of industry related experience including project management experience
Ability to demonstrate strong understanding of general business management, basic accounting and work processes
Strong understanding of the industry and demonstrated ability to maintain and manage sensitive data
Excellent project management skills, facilitation and presentation skills
Ability to work independently and within a cross-function team
Strong interpersonal skills with demonstrated ability to lead and make informed and data based decisions
Ability for logical problem resolution within the guidelines of the project parameters
Excellent technical skills (MS Office), SmartSheet experience will be considered as a plus
PMP, CAPM certification will be considered as a plus
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