IT Service Desk Specialist

BMTS Technology is a globally active manufacturer of exhaust turbochargers. We're an established partner to the automotive industry and develop and produce exhaust turbochargers for cars, light commercial vehicles and off-highway applications. Our name stands for highest quality standards, efficiency and longevity and is associated with our constant striving towards improving the efficiency of our products while making them more environmentally friendly at the same time.

As your future employer, we offer you opportunities and individual professional development. At BMTS you work on exciting, challenging and international projects and benefit from a flexible working time model, sufficient freetime for personal development and a pleasant working atmosphere.

Tasks:

• Oversee maintenance and troubleshooting of end user workstation hardware, software, and peripheral devices
• Administer all equipment, hardware and software upgrades
• Practice network asset management, including maintenance of network component inventory and related documentation and technical specifications information
• Administer and maintain end user accounts, permissions, and access rights
• Recommend, schedule, and perform PC improvements, upgrades, and repairs
• Keep the ticket queue clean making sure issues are assigned as they come in

Responsibilities:

• Proactively search for ways to enhance and deliver existing solutions for business needs
• Follow all company policies and procedures
• Perform all other duties as required

Profile:

• Working technical knowledge of network and PC operating systems, including Windows client and server operating systems
• Strong written and oral communication skills in English (German and/or Chinese a plus, but not necessary)
• Strong interpersonal skills
• Ability to conduct research into networking issues and products as required
• Work globally, understanding and embracing multiple cultures
• Highly self-motivated and directed
• Keen attention to detail
• Proven analytical and problem-solving abilities
• Ability to effectively prioritize and execute tasks
• Strong customer service orientation
• Certifications in A+, MCP and MCTS are a plus
• Hands-on hardware troubleshooting experience
• Application support experience with Microsoft Office Suites

Please send us your CV in English.