WHO ARE WE?
SolvIT Networks, founded 2005, is a dynamic and efficient company that provides comprehensive IT solutions for medium and enterprise businesses with a focus on providing the right solutions to the right customer at the right time.
SolvIT Networks provides a full suite of Service Management, IT Security, IT Infrastructure, and many other solutions to help companies optimize asset management, minimize maintenance expenses, implement best practices and respect international standards. These solutions deliver a flexible and easy-to-use infrastructure and facilitate a complex and user-friendly reporting system, increasing efficiency across the entire company.
General
Solvit Networks is currently actively searching for an IT Service Management Technical Consultant who will join our team in Serbia.
Role / Responsibilities
- Design the product in accordance with customer needs
- Provide day-to-day administrative support for routine operations of customers systems and applications
- Define the guidelines for the development and maintenance of customer applications and work with the team to improve the quality and performance of the applications
- Troubleshoot performance bottlenecks related to the application or external factors
- Coordinate with the other teams to ensure the correct functioning of the application from the infrastructure point of view (Windows/Unix, DBAs, Network, IT Security, etc.)
- Participate in the pre-sales process
- Be able to demonstrate the solution using presentations, demo or using proof of concept
- Implement industry best practices for Service Desk organizations, reporting, response times, and satisfaction
- Respond to customer inquiries in a professional and effective manner
Skills / Experience
- Hands on experience with HTML, CSS, JS, JQuery, C, .NET C#, Web Hook
- Active using of SAOP and REST
- Knowledge of ITIL processes, with the focus on Incident, Problem, and Change Management disciplines
- Installing, configuring, testing, and maintaining operating systems, application software and system management tools
- Maintaining system documentation to include system reviews and recommendations
- Identifying potential issues and proactively proposing solutions and improvements
- 5+ years of experience in the IT industry
- Strong problem-solving and troubleshooting skills with the ability to exercise mature judgment.
- Strong analytical skills and the ability to meet established deadlines
- Innovative problem-solving skills; The individual identifies and resolves problems in a timely manner, gathers and analyzes information skillfully
- Very strong verbal and written communication skills (Serbian/English)
- Possessing a high level of professionalism and ability to communicate with audiences in a written or verbal format
- Self-driven and highly passionate about providing excellent service
- ITIL or similar certification is highly desirable
Benefits
- Possibility to work in terms of flexible work policy, which include work in a hybrid model, flexible working hours, equipment package and more
- We realize that most of us need assistance to stay in shape and in good health. That's why we provide every employee with medical package coverage
- Staying up-to-date with all the new systems and technologies is not an easy task. That's why we have extensive training and workshops offer, both in-house and with external providers.
- Office in great location
- Perfect team atmosphere
