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IT Support Specialist

Alpaca

Remote

23.08.2024.

Linux Hardware Cloud intermediate

Who We Are:

Alpaca is a fast-growing series B fintech company that’s raised over $120 million in funding.
Alpaca is an API-first stock and crypto platform that enables developers and businesses across the world to build trading algorithms, applications, and brokerage services.
Our globally distributed team consists of developers, traders, and brokerage specialists, and is backed by a group of prominent investors and highly experienced industry angel investors, including Portage Ventures, Spark Capital, Tribe Capital, Social Leverage, Horizons Ventures, Unbound, SBI Group, Eldridge, Positive Sum, Elefund, and Y Combinator.

And, of course, we are very enthusiastic about open source contributions as well as community building.

The Alpaca Team:

We have 150+ globally distributed (remote) team members who love to work from their favorite places in the world. We have team members based in the USA, Canada, Hungary, Japan, Brazil, Spain, Philippines, Nigeria, UK, and more! We love candidates who have a passion for making a global difference in financial services and technology, by impacting local communities and becoming a part of our hyper-growth company.

Your Role:

We are seeking an experienced IT Support Specialist to help support our team members with IT related tasks and help ensure the Security of our organization.

The IT Team is 100% distributed and remote. This role will be reporting directly to the IT Support Lead.

Things You Get To Do:

Be the “Go-to-Person- for IT helpdesk requests
Diagnose and provide IT support for staff as required
Work with the HR and Security team to manage onboarding and offboarding activities
Setup and deploy laptops, devices, software, and other hardware
Assist with shipping and receiving of hardware assets
Manage MDM systems including BYOD
Maintain the Firm inventory of all IT assets
Manage and secure endpoint devices at the direction of the Security Team
Provide training to staff on IT related topics
Assist with change management and procurement activities
Other related duties as required

Who You Are (Must-Haves):

Excited about Alpaca’s mission and what we’re building
3+ years of experience in an IT support or helpdesk role
Experience with cloud-centric environments and cybersecurity capabilities
Experience working with Linux
Strong analytical and problem-solving skills
Excellent communication skills and committed to work collaboratively across the Firm
Available for on-call rotations and after hour responses as needed

Who You Might Be (Nice-to-Haves):

Bachelor’s degree in Information Technology or a related field
IT or Security related certifications
Understanding of financial and privacy regulations
Experience in the financial services industry
Business acumen to be able to balance tradeoffs between stakeholders and technology feasibility and budget constraints

How We Take Care of You:

Competitive Salary & Stock Options
Benefits: Health benefits start on day 1. In the US this includes Medical, Dental, Vision. In Canada, this includes supplemental health care. Internationally, this includes a stipend value to offset medical costs.
New Hire Home-Office Setup: One-time USD $500
Monthly Stipend: USD $150 per month via a Brex Card
Work with awesome hard working people, super smart and cool clients and innovative partners from around the world

Alpaca is proud to be an equal opportunity workplace dedicated to pursuing and hiring a diverse workforce.

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