IT Systems Engineer

Position Description

he IT Systems Engineer will report to the Director of IT Infrastructure & Service Desk and will provide support for the implementation, securing, configuration, monitoring, and maintenance of enterprise systems and services. They will be a member of a highly skilled team, dedicated to providing amazing customer service, participating in project work, troubleshooting, and working with escalated tickets.

The IT Systems Engineer will report to the Director of Engineering and with the IT team in the USA for infrastructure standards and project-based work. They will play a significant role in supporting, implementing, securing, configuring, monitoring, and the maintenance of enterprise systems and services. The candidate must be comfortable working in a fast-paced, entrepreneurial environment that is goal-oriented and emphasizes accountability for delivering results.

Specific Responsibilities

• Maintenance and configuration of computer systems and networks
• Troubleshoot hardware and software errors by running diagnostics
• Replacing and upgrading defective or outdated hardware when necessary
• Install and upgrade computer software – device imaging
• Server as a technical escalation point
• Maintenance of branch office VPN gateway and network infrastructure
• Monitoring LAN system performance to ensure everything runs smoothly and securely
• Installing and maintaining anti-virus protection
• Provide documentation and technical specifications to IT staff for planning and implementing new or upgrades of IT infrastructure and virtualized systems
• Equipment procurement, service, and replacement
• Tracking IT equipment from ordering to delivery and internally collaborate with cross-functional teams

Required Qualifications

• Minimum high school or university degree in computer science or electrical engineering
• Minimum 5 years of work experience in the same or similar roles
• Knowledge of computer systems and networking software, hardware, applications, and networking protocols
• Experience with networks (LAN, WAN), network devices (routers, switches, firewalls, wireless access points, VPNs...)
• Experience managing AD, GPO, DNS, DHCP
• Experience with Azure cloud services
• Working knowledge of VMware vSphere
• Previous working experience in Windows/Linux OS
• Desired certificates : MTCNA, CCNA, MCSA
• Excellent knowledge of written and spoken English

Preferred Qualifications

• Global enterprise working environment experience
• Experience with Kaseya VSA
• Experience with Jira/Confluence
• Experience with Barracuda
• Experience with Sonicwall, Cisco Meraki

Snap One is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, or protected veteran status and will not be discriminated against on the basis of disability.