You'll be working as part of the Change Delivery function. This multi-party environment is both fast-paced and challenging and provides an excellent opportunity for those looking to develop their career within the change
management arena.
The Junior Change Analyst will join a team that are responsible for the facilitation and governance of the Change Management process, including the analysis, QA, and management of change requests within the Service Management toolset.
The team is consistently looking to review and evolve the current ways of working. This role is an excellent opportunity to contribute and drive change/ and how the change function operates.
The Change Management team ensures best practice processes are adopted, and service management tooling fits the teams' requirements.
What you'll be doing:
- Effectively manage the end to end change lifecycle and identify process improvements where possible.
- Day to day management of change requests
- Identification and allocation of relevant change approvals
- Conducting & verifying post-implementation reviews, investigating issues arising out of change implementation
- Participate in internal end to end-user groups to improve the efficiency of future deliveries and business processes
- Reporting of change to both internal and 3rd party management teams
- Facilitation of Change Approval Board (CAB) and Forward Schedule of Change (FSC) reports & minutes.
- Participate in internal and external audit
- Process training of new Change Management users
- Drive continuous improvements to the quality and efficiency of the change management process
What we're looking for:
- Experience in a fast-paced operations environment working within an ITIL framework with a good understanding of Change Management principles.
- Strong analytical capabilities, highly organized and excellent relationship management skills
- Energetic and proactive with a "can-do" attitude
- Experience with ITSM toolsets
- Experience with Jira is an asset but not required.
- An open and adaptable attitude
This is an excellent opportunity for someone looking for more than just a Junior Change Analyst role and wants to work in a high-paced, lively environment with lots of stakeholder engagement and an opportunity to see the change process through to delivery.