Linux Administrator

Belgrade

PRIMARY RESPONSIBILITIES:

The Linux System Administrator is a key element within the support infrastructure and is expected to provide an advanced level of technical support to our customers via the phone, chat, and ticketing system.

The Linux System Administrator is expected to take initiative and advise on potential pitfalls that a customer may encounter and suggest alternatives which may better serve the stability and security of the customer's solution.

Technical issues can include the OS level (including file permissions, kernel tuning, and user management); web, mail, and database servers; and web services and protocols (including DNS, FTP, and SMTP).

Work with various control panels such as cPanel, CWP, DirectAdmin, SolusVM, OnApp. As well as virtualizations XEN/KVM/OpenVZ.

KNOWLEDGE / SKILLS / ABILITIES

The Linux System Administrator has an advanced knowledge of:

• Servers/computer hardware and software.
• Linux OS.
• Applications, services, and protocols commonly used in hosting environments: web servers (Apache, Nginx), database servers, clusters, mail servers, name servers, backup, monitoring.
• Networking concepts and devices.
• Performing root cause analysis of problems.
• Migration procedures for consultation.

The System Administrator is:

• Passionate about technology and has a desire to constantly expand technical knowledge.
• Detail-oriented in documenting information and able to own customer issues through resolution. Able to handle multiple tasks and prioritize work under pressure.
• Demonstrate sound problem-solving skills coupled with a desire to take on responsibility.
• Constantly improves our Support model and practices and sharing knowledge with the team.
• Acts as a mentor to other System Administrators.
• Uses skills as a seasoned experienced professional with a full understanding of industry practices and company policies and procedures; resolves a wide range of issues in imaginative as well as practical ways.

The ideal candidate possesses:

• Has mastered the Systems Administration role.
• A minimum of three years’ experience in a related field.
• A computer-related degree and/or Linux certifications.
• Excellent English and Serbian written and verbal communication skills.
• A willingness to work weekends and/or holidays when required as the business dictates.

JOB COMPLEXITY:

• Provide exceptional customer support via the phone, live chat, and a ticketing system.
• Own level-appropriate customer requests and issues, seeing them through to resolution. Receive Escalations from Level I/II Linux Systems Administrators.
• Escalate support requests to next level administrators and other support teams according to escalation procedures.
• Mentoring of junior team members.
• Knowledge sharing via brown bags and knowledge base articles.
• Schedule and coordinate level-appropriate maintenances.
• Monitor ticket response times and take appropriate actions to ensure team response time targets are met.
• Collaborate with Account Managers and Business Development Consultants to build strong customer relationships.
• Collaborate and share knowledge with other system administrators on the support floor.
• Review and sign off on defined policy and process standards.

SUPERVISION:

Little instruction on daily work, general instruction on new assignments.

EDUCATION / EXPERIENCE:

A minimum of 3 years’ experience in a related field. High school diploma or equivalent required.

PHYSICAL DEMANDS:

General office environment. May require long periods sitting and viewing a computer monitor. Moderate levels of stress may occur at times. No special physical demands required.

Deadline for applications: 14.12.2018.