Monitoring Support Engineer

About Dataplan On IT!

Dataplan On IT is an IT partner for SME, large enterprises and governmental organisations, with multiple offices in Belgium and Serbia.

As IT-reference On IT offers solutions in: ICT support, ICT Infrastructure, Cloud Services, Managed Services and Application Development.

On IT builds and maintains complex IT networks, provides services and support on 24/7 basis to its clients.

Through monitoring On IT assures the functioning of the business-critical applications of their customers.

The service of On IT allows their clients to focus on their core business in fast moving economies.

As Monitoring Support Engineer at On IT, You will be based in Belgrade, Serbia.

This position includes the following:

RESPONSIBILITIES:

• You will release patches on servers, workstations and network devices and follow up the results. Act when needed: roll back patches, restart systems or services, ….
• You follow up status tickets of backup, security, non-critical system tickets and respond with first level support and onsite engineers to correct the issues.
• You will use our installed RMM and PSA tool and escalate when needed to our second- and third-line support team.
• You will Install Microsoft and third-party patches on remote servers / workstations and network devices on advice by use of our RMM patch-management tool.
• You will check afterwards of the systems are back online, all services are started and work correctly.
• You will take action to bring the systems online again in case of failure and by complex issues you forward it to our 2nd or third level support team.
• You will follow up daily status tickets of backup, security and non-critical system tickets generated by our RMM tools and forward them to our support team when needed.
• You will provide information to our RMM and system engineers team about recurring issues.

PROFILE:

• Experience or interest with Linux and Windows operating systems (server and workstation)
• Ability to work in a dynamic and multi-cultural environment.
• Flexible, accurate & control minded.
• Customer-orientation
• Excellent knowledge of English languages
• Good analytical and synthesis skills
• Quick self-starter, pro-active attitude
• Good Communication and Influencing skills
• Team player
• 1st level support skills on IT infrastructure and software
• Certifications or experiences with Veeam Backup Software, N-Central RMM or VMware vSphere are advantageous.

WE OFFER:

• An attractive position in a growing international and dynamic company
• Competitive employment conditions
• Opportunity for professional and personal development
• Permanent contract in a fast-growing company
• Private medical insurance