Essential Functions: 

• Monitor our systems and perform data analysis.
• Diagnose technical problems using internal tools.
• Personally resolve issues where possible and escalate issues to internal teams or external suppliers if required.
• Provide guidance, consultancy, technical support and problem resolution to assist customers.
• Responsible for meeting daily tech support needs and driving customer satisfaction.
• Communicate directly with customers via e-mail, live chat and telephone.

Essential Requirements:

• Minimum high school education (preferably in Computer science or IT related field).
• Fluent in English, verbal and written.
• Practical knowledge of: Linux (such as working from the CLI), SQL (including analysis of data stored in databases) and networking (TCP/IP, HTTP and other common Internet protocols).
• Up to one year of relevant experience.
• Strong customer and service orientation.
• Very strong analytical and problem-solving skills.
• High attention to detail.
• Ability to work well under pressure and be able to work both independently and as part of a team.
• Self-organized and proactive approach with excellent communication skill.
• Must have a hands-on approach, and be ready to carry out shift work, including nights and weekends.

We are offering:

• Development opportunities.
• Challenging but also very friendly and fun working environment.
• Good compensation package - Competitive € salary plus attractive benefits.
• And much, much more…

Join our team, send your application in English language electronically.
Only short listed candidates will be contacted.
All applications will be handled with absolute confidentiality.

Deadline for applications: 04.10.2017.