Network and IT Operations Engineer

Hyperoptic Ltd

3.7

Beograd

Beograd: Vojislava Vučkovića 14

18.08.2022.

Linux Cloud junior

Benefits and perks:

Competitive salary plus bonus
25 days' paid holiday increasing each year
Extra day off for your birthday
Private medical insurance
Massages in the office
Sweet Tuesdays
Wine Friday
Team sports activities
Recruitment referral bonus
Extra week off for new parents

Who are we?

Hyperoptic is the UK's hyperfast broadband provider.

We offer broadband speeds 11x faster than the UK average, proudly setting a new fibre ‘gold standard' with hyperfast speed, reliability, and customer service.

Here in Belgrade, we support our UK colleagues in a shared mission: to gigabit Britain. Our office started up in Belgrade in 2013 with what was then 20 developers. Now it's grown into our largest office with more than 700 people.

Whatever we're doing, going beyond the expected is the benchmark.

We work smarter, together, being agile and responding with the speed our business and customers demand – without compromising on quality. We stay focused, performing at our best to ensure we are focused on hitting targets and goals together. And we strive for excellence, paying attention to detail, constantly seeking to stretch ourselves and find better ways of doing things.

And today we're looking for a Network and IT Operations Engineer who shares these values. Does this sound like you?

Summary of key responsibilities/deliverables

This function will provide L1 support for Network and IT estate, resulting in high reliability of the network and IT services, contributing high NPS score. Also, this function will provide support for BAU and HZ acceptance into service, contributing Hyperoptic footprint growth.

What will you be doing?

Maintain network equipment and keep monitoring system up to date

Implement new network devices i.e. switches, routers, servers
Keep Network Monitoring systems and Inventory Management up to date
Update devices with the latest configurations
Install relevant software and patches on network devices

Manage and handle network incidents

React promptly to alarms received from monitoring tools, ticketing systems, or emails
Maintain clear communications with relevant teams during the resolution of any network incident
Keep a record of all network issues with the remedy and send a report to the line manager
Escalate to relevant internal or external parties to resolve the issue quickly
Take proactive steps and actions to avoid network incidents

Accept equipment into service

Perform required tests on newly installed network devices in order to be accepted into service
Update Inventory Management and Network Monitoring systems

Build configuration files and documentation for new sites

Analyze received documentation
Define appropriate equipment that needs to be installed
Build topology and configuration files for chosen equipment

Resolve technically advanced customer issues escalated by Customer Service

Resolve customer-related issues and respond to the ticket escalated by CS
Do all necessary steps to prevent a recurrence

Participate in projects

Participate in network projects on keeping the network stable and reliable
Participate in network projects on new network design implementation
Provide support to Junior Network and IT Operations engineers

What are we looking for?

Bachelor's degree
CCNA certification or relevant experience
At least 6 months of experience working as a Junior Network and IT Operations Engineer
Good knowledge of Ethernet, IP, Broadband, and IT technologies
Basic knowledge of Cloud Computing
Basic knowledge of Linux
Good understanding of troubleshooting network & IT services issues
Excellent English, written and spoken
Team player
Reliable and proactive
Dedicated to continuous learning
Analytical thinker with strong attention to details

We're committed to providing equal opportunities to all applicants and employees. In fact, this is at the heart of our culture and values. We welcome applications from candidates from all walks of life.