In an effort to promote organizational excellence, UNOPS seeks highly qualified individuals for the following position:
On-call ICT Assistant
(Retainer Position)
Belgrade
Vacancy code: VA/2018/B5109/16209
Post Title: On-call ICT Assistant (retainer position)
Post Level: LICA 5
Org Unit: ECR, RSOC, Serbia
Duty Station (DS): Belgrade, Serbia with possible travel within the area of responsibility
Duration: Up to 100 w/days in period of one year
Closing Date: 26 August 2018
1. General Background
The United Nations Office for Project Services (UNOPS) mission is to help people build better lives and countries achieve sustainable development. UNOPS provides project management, procurement and infrastructure services to governments, donors and UN organisations. Its services can be advisory, implementation or transactional, with development of the national capacity always in focus.
UNOPS was the first organisation in the world that was awarded the four most prestigious accreditations in project management, including PRINCE2 ®, and one of five organisations in the world awarded the Gold Level from the Chartered Institute of Procurement and Supply. For its approach to project management and consistent quality UNOPS received ISO 9001 certification in 2011.
In Serbia, UNOPS has been active since 2000, became the Project Centre (RSPC) in 2013, and was reclassified, due a growing portfolio, to Operations Centre (RSOC) at the beginning of 2017. UNOPS has been a reliable partner of the Government of the Republic of Serbia in providing support for demanding socio-economic reforms and facilitating accession to the European Union.
Currently, the RSOC is implementing ten projects focussed on: sustainable municipal development, creation of more favourable environment for employability, business and infrastructure growth, enhanced social inclusion via durable housing solutions and access to health, education and jobs for the most vulnerable population, recovery from damages incurred by May 2014 floods in Serbia and building climate-resilient infrastructure. All projects have good governance and gender equality as transversal theme. UNOPS projects are contextualised within the broader Sustainable Development Goals framework and objectives.
2. Duties and Responsibilities
Purpose and Scope of Assignment
Under the overall supervision of the ICT Officer, the On-call ICT Assistant will support efficient and effective ICT management ensuring high quality of work, accurate and timely service delivery.
In particular, the On-call ICT Assistant will perform following tasks:
- Installation and maintenance of hardware, software and network connection in accordance with corporate instructions
- Troubleshooting and resolving of hardware, network connection, printer and software issues
- Oversight of automatic installations of windows patches and anti-virus updates
- Assist in installation of updates and drivers as requested
- Assist in maintenance of inventory of all computer, telecommunication equipment and software, ensuring compliance with registration and upgrades
- Assist in preparation of technical specifications for ICT equipment
- Assist during the handover of equipment from UNOPS to project beneficiaries
- Perform minor interventions on wired installations and telephone system and/or advise on interventions needed from specialized services
- Provide end-user support in ICT matters as requested
- Perform other ICT maintenance related services as required
3. Required Selection Criteria
a. Education
- Secondary education required.
- University Degree in information sciences, computer sciences or electrical engineering will be considered as an asset.
b. Work Experience
- Five years of experience in the field of information technology and/or telecommunications systems is required
c. Language Requirements
- Fluency in Serbian and English is required
d. Driving License
- Driving license and ability to travel independently is required
e. Core Competencies
- Strategic Perspective - Develops and implements sustainable business strategies, thinks long term and externally in order to positively shape the organization. Anticipates and perceives the impact and implications of future decisions and activities on other parts of the organization. (for levels IICA-2, IICA-3, LICA Specialist- 10, LICA Specialist-11, NOC, NOD, P3, P4 and above)
- Integrity & Inclusion - Treats all individuals with respect; responds sensitively to differences and encourages others to do the same. Upholds organizational and ethical norms. Maintains high standards of trustworthiness. Role model for diversity and inclusion.
- Leading Self and Others - Acts as a positive role model contributing to the team spirit. Collaborates and supports the development of others. For people managers only: Acts as positive leadership role model, motivates, directs and inspires others to succeed, utilizing appropriate leadership styles.
- Partnering - Demonstrates understanding of the impact of own role on all partners and always puts the end beneficiary first. Builds and maintains strong external relationships and is a competent partner for others (if relevant to the role).
- Results Orientation - Efficiently establishes an appropriate course of action for self and/or others to accomplish a goal. Actions lead to total task accomplishment through concern for quality in all areas. Sees opportunities and takes the initiative to act on them. Understands that responsible use of resources maximizes our impact on our beneficiaries.
- Agility - Open to change and flexible in a fast paced environment. Effectively adapts own approach to suit changing circumstances or requirements. Reflects on experiences and modifies own behaviour. Performance is consistent, even under pressure. Always pursues continuous improvements.
- Solution Focused - Evaluates data and courses of action to reach logical, pragmatic decisions. Takes an unbiased, rational approach with calculated risks. Applies innovation and creativity to problem-solving.
- Effective Communication - Expresses ideas or facts in a clear, concise and open manner. Communication indicates a consideration for the feelings and needs of others. Actively listens and proactively shares knowledge. Handles conflict effectively, by overcoming differences of opinion and finding common ground.
Submission of Applications
Qualified candidates may submit their application, including a CV and Cover letter to UNOPS via UNOPS Jobs at following link:
https://jobs.unops.org/Pages/ViewVacancy/VADetails.aspx?id=16209
Kindly note that this is a local position open to nationals of Serbia and to individuals who have a valid residence/work permit.
Additional Considerations
- Please note that the closing date is midnight Copenhagen time
- Applications received after the closing date will not be considered
- Only those candidates that are short-listed for interviews will be notified
- Qualified female candidates are strongly encouraged to apply
- Work life harmonization - UNOPS values its people and recognizes the importance of balancing professional and personal demands. We have a progressive policy on work-life harmonization and offer several flexible working options. This policy applies to UNOPS personnel on all contract types
- For staff positions only, UNOPS reserves the right to appoint a candidate at a lower level than the advertised level of the post
- The incumbent is responsible to abide by security policies, administrative instructions, plans and procedures of the UN Security Management System and that of UNOPS
It is the policy of UNOPS to conduct background checks on all potential recruits/interns.
Recruitment/internship in UNOPS is contingent on the results of such checks.
For more information on UNOPS, please visit the UNOPS website at www.unops.org.
Deadline for applications: 26.08.2018.