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Arise is a pioneer of on-demand customer management technology and business process outsourcing. Our powerful cloud-based platform provides a virtual nationwide network to connect primarily work-at-home service professionals running small call center businesses to companies needing contact center and other business services. Built to scale, Arise makes the way for a superior customer experience for innovative enterprises from startups to Fortune 500 companies.
As a key leadership role reporting to the VP Digital Transformation, the Product Manager is responsible for driving the product strategy, product development, market positioning, and post launch product lifecycle of Arise AI products. The Product Manager is accountable for developing in-depth knowledge of the market problems to be solved, the underlying product capabilities and how they solve market problems, strengths and weaknesses, owning the product roadmap, and coordinating the development and delivery of new releases of the product on an ongoing basis. The Product Manager will participate in defining the strategy for the product development team by driving initiatives that deliver on the Arise vision.
Work together with the VP of Digital Transformation to plan, document, communicate, and execute the product roadmap, ensure that teams have appropriate product and technical specifications, direction, and resources to deliver products effectively by establishing realistic estimates for timelines.
Conduct market discovery activities including Persona Interviews, Win/Loss Analysis, and Competitive Landscape Analysis to identify and validate specific market problems to be solved by the product
Collaborate with VP of Digital Transformation and Executive Committee to define the on-going Product Vision and Roadmap
Develop Personas, Use Cases, and positioning statements for both the Buyer and User Personas
Work closely with Customers, IT, Development Partners, InfoSec, Marketing, Sales, Finance, Operational Leads, and the Executive Committee to define the functional and non-functional requirements
Partner closely with Marketing to craft a compelling Product positioning narrative and marketing materials
Partner with Sales team on product pricing, sales alignment, channel training, and sales materials
Partner with Operations Leadership to ensure that necessary programs & processes are in place to support the Product post-launch
Prioritize product backlog to deliver successful Minimum Viable Product (MVP) and on-going releases
Ensure that the Product achieves stated measures of success, both financial and operational
Product Master Plan, Market Discovery Documents, Competitive Landscape Documents, Persona Development, Use Cases, Product Requirement Documents (PRDs), Build vs Buy Analysis, Business Case(s), Product Roadmap, Product Launch Plan, Product Marketing Plan, Functional Support Plans, Product Backlog
Bachelor's degree (required) in a technical field (nice to have)
Minimum of 10 years in software management/ leadership experience
Must have at least 5 years’ experience working through the design, development, release cycle, and delivering software products to market (as a Product Manager)
A record of successful delivery of NEW products as an individual, team leader and/or development manager is required
Strong understanding of the software development cycle (SDLC)
Strong leadership, project management skills, time management, and problem-solving skills
Experience with managing the development of SaaS and cloud-based applications (required)
Willingness to dive into software environments and technical issues
Experience with Scrum methodology and Agile practices
High command of verbal and written English.
Self-motivated, team player, action-and-results oriented
Ability to work remotely, or with remote team members
Well organized, good communication and reporting skills
Ability to successfully work under tight project deadlines
Organizational “Fit” Considerations:
Arise Virtual Solutions is seeking an entrepreneurial and energetic leader as well as a team player who enjoys building businesses, and tackling technical challenges within a fast-paced environment, applies sound judgment in successful task planning and execution, meets deadlines, and communicates the highest standards of professionalism in his/her appearance and work habits.
Competitive Compensation and Benefits which include:
Health/ Dental/ Vision/ Flex Spending Benefits
Great PTO and Holiday Plan!
Maternity/ Paternity Paid Leave
Life and Disability Insurance
Great Place to Work
When smart creative and passionate people get together, the results are astounding and the opportunities limitless! Achieve your potential at Arise.
Diversity creates a healthier atmosphere: equal opportunity employer M/F/D/V
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