Polus Tech is an international company delivering secure telecom network solutions to customers around the globe with headquarters in Zug, Switzerland and a newly established office in Belgrade. Our client portfolio is fast- growing and we do everything to deliver high-class service.
We are happy and excited to invite you to join our new team in Belgrade as
Project Manager: Post-Sale Delivery
Belgrade
Job Responsibilities
- Plan, control and monitor the overall process from PO to delivery. Ensure that projects are delivered in line with Polus process and methodologies.
- Translate PO/ delivery to work processes, inbound and outbound.
- Breakdown process to exact work required for each task and set timelines. Build up a delivery plan along with estimations on timeframes, quality and quantity of resources required to successfully implement projects.
- Work closely with multiple external vendors and facilitate discussions throughout project lifecycle.
- Anticipate issues and solve problems. Make sure that the customer fulfils their responsibilities on the engagements.
- Act as a mediator between vendors, customers and team members.
- Develop tools and best practices for project management and execution.
- Execute successful delivery – on time and to our client satisfaction, successful delivery is 75% from future up sale.
- Establish a strategy of continuous delivery risk management that enables proactive decisions and actions throughout the delivery lifecycle. Measure and improve delivery productivity.
- Write and maintain documentation such as technical system design, user manual etc.
Support and Maintenance:
- Using ticketing systems to report support calls and to track Service Level Agreements (SLAs)
- Customer support for users worldwide.
- Supporting a complex and fast paced environment focused on Polus solutions with outstanding attention to customer satisfaction.
- Build up an inventory management solution to maintain inventory accuracy and workflow.
- Ability to troubleshoot problems.
Key Qualifications & Experience
- 5 years experience as a Project Manager in HW sector with strong track record in project delivery.
- Degree in Engineering, IT, Business or related.
- Experience in software and hardware delivery projects preferred.
- Excellent project management skills and ability to multitask and meet deadlines.
- Strong communication and leadership skills.
- Excellent customer/relationship management skills.
- Self-starter with ability to make decisions independently, escalating appropriately.
- Fluent English.
- MS Office proficient.
What You Can Expect
- Dynamic international working environment
- Attractive employment conditions
- Short communication channels
- A creative and fun workspace downtown
- Private health insurance
- Bonus based on performance
- Sponsored trainings, education and team buildings
- Possibility to travel internationally
- And much more.
If you believe you are the right person for this position, please submit your CV in English.
We’d love to hear from you.
Deadline for applications: 21.10.2018.