Routing Analyst – Mobile Intelligence
Belgrade
Who we are
With Headquarters in Zug, Switzerland and offices around the world, Mitto’s agile approach, trusted mobile operator relationships and carrier-grade SMS Messaging platform improve conversions and increase the speed and reliability of global mobile communications for the world’s largest OTTs, Enterprise and Mobile Operators.
Mitto has a singular mission – to provide our customers with the most reliable, robust SMS Messaging service in the industry. That’s why technology is at the heart of everything we do. Our in-house team of developers make up more than a third of our staff and between them have designed a platform that guarantees our customers’ SMS messages get to the right person, at the right time, in the right place - in the most cost-effective way possible.
Mobile Intelligence is a dynamic and growing service that Mitto provides to a global client base. Our customers rely on Mitto’s Mobile Intelligence to obtain accurate mobile subscriber information. We are looking for Routing Analysts to analyse and monitor the quality of our suppliers and perform the necessary actions to maintain a high quality of service.
Your skills
- Holds a University degree.
- Demonstrated knowledge and proficiency in analytics tools.
- Strong analytical skills, with a natural curiosity to acquire new knowledge and abilities.
- Exemplary organizational, evaluation, reporting and follow-up skills.
- Ability to work autonomously.
- Readiness for short to mid-term business trips abroad.
- Fluent in written and spoken English.
Nice to have
- Experience in Number Information Services.
- Knowledge in mobile SMS and mobile GSM architecture.
Responsibilities
- Monitoring number information quality and response over the different connections to suppliers.
- Coordinate with suppliers, partners and internal staff, particularly with the Mobile Intelligence Team.
- Analyse and investigate the root cause of number lookup failures.
- Proactively perform quality improvement tasks and cost reduction tasks.
- Extensive data analysis as well as developing the reporting tools to share that data with management.
- Address customers professionally to ensure the development of the relationship.
- Support customers and administer account set up and maintenance.
We offer
- Competitive compensation depending on experience and skills.
- Introductory training.
- Take part in complex, innovative projects used by highly recognizable brands and clients.
- Work in an international team of talented, experienced and helpful engineers and analysts.
- Develop further on modern technologies and innovative projects.
- Opportunity to grow both professionally and personally in a supporting, stimulating and friendly work environment.
Deadline for applications: 25.05.2018.
Only shortlisted candidates will be contacted.
