TLScontact is a pioneering company specialized in providing customer relationship management excellence within a face-to-face environment. We are part of the Teleperformance Group, the worldwide leading provider of exceptional customer experience in all our countries of operations.
We operate a growing number of face-to-face contact centers worldwide. TLScontact offers its clients an end-to-end solution, starting with information provision across multiple media platforms, to the direct face-to-face contact experience and back office tasks. Our contact centers are the essential link between organizations and their customers.
TLScontact is a fast growing company and currently in our IT Team in Belgrade we have the following vacancy:
SECURITY AND COMPLIANCE ANALYST
Place of Work: Airport city, New Belgrade
Main tasks:
- Manage day-today operations regarding information security management systems, including physical security
- Report and manage incidents at a zone or regional level
- Conduct risk and threat assessments
- Implement and maintain the Business Continuity solution at a zone or regional level
- Carry out internal security audits on subsidiaries in the region
- Carry out off site monitoring and maintenance of security management systems at the regional level
- Maintain ongoing analysis and up to date knowledge of all client contractual requirements
- Effective communication with operational teams and the Global Security Manager
- Support the provision of a healthy and safe working environment through good personal and team practices
- Carry out new project designs and implementation as is required
- Support colleagues to develop and implement continuous improvement initiatives to ensure that a high level security culture is maintained.
- In line with corporate values support colleagues through advice and mentoring, promote best practice, information sharing to bring a collective shared purpose and excellent team ethos
- Able to travel extensively and potentially internationally
- Relevant experience in information security, quality and project management
- Relevant experience in implementing or maintaining security and quality management standards e.g. ISO27001, ISO9001 or other relevant industry standards
- Relevant experience in analyzing Data & Privacy Protection norms
- Working in a fast-paced and at times highly pressured environment with the ability to meet deadlines
- Experience working as an active team member locally and remotely in an international environment
Qualifications:
- University graduate or equivalent IT/ security/ quality background
- Robust knowledge of customer service techniques and principles
Skills/Personal Attributes:
- Excellent writing and analytical skills
- Fluent in English, including good written English communication skills and ability to articulate complex situations into precise and easily understandable sentences
- Technology skills in particular with MS Office, data analysis, system monitoring, change management and project management software
- Excellent task and time management skills
- Team player with ability to work successfully within multicultural environments and effective interpersonal skills
- A “Can Do” attitude and willingness to go the extra mile when required
- Efficient, effective, organized, able to cope effectively under pressure, and undertake many concurrent tasks
- Self-motivated, patient, professional and able to adapt to new challenges
- Supportive of Company Values: Integrity, Respect, Professionalism, Innovation and Commitment
- Able to demonstrate a clean criminal record, in accordance with the vetting/declaration process of the base country locationt
What we offer:
- Work in a multinational team with experienced and helpful colleagues
- A competitive salary
- Great career opportunities
- Multicultural and remote Management
- Friendly, inspirational and creative work environment
If this challenge excites you and you feel you have what it takes to make it a success submit your CV today. Please, send the CV in ENGLISH electronically, until the 26.10.2016.
Please note that only selected candidates will be contacted.
We would like to thank to all the candidates for their interest and applications.
More information about TLScontact- corp.tlscontact.com