Senior IT Support Analyst

Company Description

PrimeVigilance, an Ergomed brand, was established to provide specialised pharmacovigilance services to pharmaceutical and biotechnology companies. These services cover the science and activities relating to the detection, assessment, understanding and prevention of adverse effects. Ergomed Plc is a public company on the London stock exchange with its HQ in Guildford, UK. As a result of our rapid growth we are looking for a: Senior IT Support Analyst (m/f)

The Group Senior IT Support Analyst is responsible for providing technical support for IT Infrastructure and Applications to all company group users and external parties connected to the company systems.

The Senior IT Support Analyst will be responsible for:

• Provides 2nd line IT support to internal and external users
• Maintenance of enterprise environment - servers, clusters, storage, networking
• New systems' deployment - writing system descriptions, project documentation
• Works on IT projects and collaborates with System Architects
• Office 365 Hybrid Mode advanced administration – Azure, Email, SharePoint, OneDrive, Teams, AD, Intune
• Maintenance and support of telephony system
• Training of Ergomed Group personnel on IT procedures as appropriate
• Execution and monitoring of backup/disaster recovery procedures
• Follows security guidelines and best practices to ensure highest standard of all delivered services

We expect:

• Advanced in English language
• 5+ years of experience as Senior IT Support Analyst/System engineer or relevant work experience
• Special skills: Windows 10, Windows Server 2012 and newer, Microsoft Exchange 2016 and newer, Microsoft SharePoint 2010 and newer, Office 365 advanced administration, PowerShell, IT security concepts - encryption, IDS, IPS, Disaster recovery, Networking skills - routing/switching/firewall, Antispam and Antivirus administration in enterprise environment, Backup, Monitoring and Alerting tools
• Advanced communication skills
• Experience with all desktop operating systems and applications

We offer:

• Full-time position
• Stimulating working environment
• Very interesting office-based job in a friendly international (EU) team of young highly educated people

If you would like to be considered for this opportunity, please send your application enclosing your English CV. Due to high a volume of applications only short-listed candidates will be contacted.