As a Senior Product Specialist in our Outsource-Support Services team, you will be involved in:
- Analysis and Interpretation: Participates in the analysis of client requirements in banking channels and products, and interprets functional requirements to the internal teams, working closely with the development team.
- Implementation: Contribution to the implementation projects by configuring and testing ASEE banking channels and products, and leading other participants.
- Testing: Writing test scenarios, testing applications, and creating reports on test results. Providing customer support during the customer acceptance test.
- Training: Participates in preparation and conduct of training organised for users of banking products.
- Documentations: Creating user manuals and updating a knowledge base.
- Client support: Provides an appropriate level of support for ASEE banking products to provide fully functional, operational, and optimised applications following SLA.
- Communication with clients to define the problem precisely, present the solution for the problem presented and developing good and strong relationship with clients.
About you
- You have at least 5 years of IT experience.
- You have good knowledge of Windows OS, Linux OS.
- You have good knowledge of MS SQL.
- You have good knowledge of Web services /API’s.
- You have some experience with testing tools (Postman, Soap UI…).
- You have proven documentation and writing skills - creating documents such as use cases, business requirement documents, user manuals, and test cases.
- You ideally have obtained the University degree in computing sciences (or another equivalent).
- You have critical thinking and problem-solving skills - the ability to understand and analyze problems and find solutions.
- You are a good listener & communicator – with the ability to ask the right questions and correctly understand the information received.
- You have a strong drive to achieve the best results against internal and external standards of excellence.
- You are a good team player, and you are open to acquiring new skills and competencies, as well as improving existing ones.
- You have advanced knowledge of English.
What do we offer
- A thoughtful start – Structured on-boarding with a mentor and buddy
- Grow beyond your role – Knowledge Infusion academy that improves your soft skills
- Be Well – Healthy meal at our restaurant and personalised fitness plan in our on-site gym
- Health First – Voluntary health insurance for you and for your loved ones
- Planning ahead? – Optional retirement savings scheme and access to favourable terms with partner banks
- A Day to Celebrate Yourself – Your birthday deserves a day off
- Balancing Parenthood - Additional days off, part-time working hours, New Years’ gifts for kids
- Easy-going mornings – Possibility of flexible working hours & Hybrid work
- More Perks - Casual dress code, refreshments, team building, New Year parties…
*Please note that your application will be stored on our recruiting base for 2 years. It will only be used for recruitment and selection and will not be available to third parties. Please do not submit additional documents.
