Senior Service Manager

Robert Bosch d.o.o.

3.8

Beograd

Beograd: Omladinskih brigada

24.04.2026.

AWS Azure Jira Cloud senior

Do you want to shape beneficial technologies with your ideas? If so, join us as

Senior Service Manager

Job Description

Service Delivery & Operations

You will own the operational lifecycle of complex managed services, ensuring SLA compliance, security, and stability for cloud applications and microservices
You will lead incident and problem management, acting as the primary escalation point for high-priority outages and driving deep root-cause analysis
You will mature operational workflows by continuously improving how we monitor, triage, and resolve technical challenges across all engagements

Governance & Process Optimization

You will design and implement process models that bridge the gap between ITIL standards and Agile development practices
You will translate operational data into insights, producing high-quality performance reports, SLA metrics, and official technical documentation
You will ensure framework compliance, maintaining the accuracy of our service management standards and operational requirements

Client & Stakeholder Strategy

You will build trusted partnerships with clients and technical teams, providing clear, structured communication on service status, risks, and improvements
You will lead the operational transition for new service engagements, ensuring seamless onboarding and long-term delivery readiness

Qualifications

5+ years of proven track record in Service Management, Project Management, or an operational leadership role
Practical knowledge of ITIL frameworks and service delivery standards
Demonstrated ability to manage multiple complex service engagements and stakeholders simultaneously
Solid understanding of cloud infrastructure (AWS/Azure) and the ecosystem of connected devices
Hands-on experience with technical stacks, including ticketing systems (JIRA) and monitoring tools (New Relic, Grafana)
Proficiency in documentation and reporting using MS Office, with a strong focus on Excel
Strongly analytical and structured approach, with a clear orientation toward goals and problem-solving
Natural team player with excellent communication skills and a collaborative mindset
Bachelor’s or Master’s degree in a technical field or an equivalent track record of practical experience
Fluent English (written and verbal) is mandatory; proficiency in German is a strong advantage

Benefits

Flexibile working time*

Hybrid work model*

Extra days off

Private health insurance

Opportunities for learning and development

*In agreement with team and leader

Company description

Do you want beneficial technologies being shaped by your ideas? Whether in the areas of mobility solutions, consumer goods, industrial technology or energy and building technology – with us, you will have the chance to improve quality of life all across the globe.

As part of the Mobility Aftermarket division, you will work on product marketing, quality management, trade marketing, purchasing, and engineering to drive business excellence while collaborating closely with international teams.

Interested? Get ready to work #LikeABosch!

Welcome to Bosch.

Interested? Get ready to

Work #LikeABosch

Simply complete the contact form and submit your CV in PDF format and in English.