Service Coordinator
Belgrade
Hyperoptic is creating waves within the broadband market and with more surfers riding the waves of 1Gbps broadband speeds – the business is growing fast. If you’re looking for an exciting challenge that is rewarding and enjoyable then read on….
The mission
Hyperoptic is more than just an internet service provider; it also installs its own fibre infrastructure into multi-occupancy buildings, bringing the UK’s fastest internet speeds to users. Your mission will be to ensure the correct level of communications between the site and the deployment team to meet the business objectives.
Reporting Line
Reporting to the New Build Operations Manager, you will take great pride in your own performance and will strive to collect and provide accurate and timely information.
Responsibilities and duties will include:
- Capture dates for site readiness
- Daily Update database to reflect customer requirements
- Collaborate with other departments to ensure that we achieve the company goals
- Provide detail reports to higher management
- Update dates and report to relevant departments
- Provide customer feedback to deployment managers:
- Consolidate reports from multiple departments and send them to the necessary stakeholders.
- Contact sites for updated project build dates:
- Liaise between design and deployment within new build
- Monitor workload - monitor the deployment workload to ensure that the correct level or resourcing is in place.
Candidate Profile:
(Essential and desirable)
- Pertinent degree and/or experience is required
- Previous experience in the communication field/ISP would be desirable
- Experience of coordinating projects and analysing data for business purposes would be desirable
- Knowledge of Health and Safety
- Skilled in MS Office including use of Excel and Word
- Strong interpersonal skills with the ability to communicate across all levels of the business
- Good written and numerical skills
- Highly organised and able to work on multiple tasks/projects
Hyper Standard: RIZE Values
Value
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Reliability
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Intelligence
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Zeal
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Excellence
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Principle
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Deeds are more important than words
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Use your brain at every opportunity
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Demonstrate passionate determination
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Quality separates us from the competition
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Behaviour
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Do what you say you will to customers, stakeholders, and colleagues
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Overcome challenges, ask questions & consider alternatives.
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Go above and beyond to make things happen
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Double check work & don’t make the same mistake twice
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The role will be based in our offices in Belgrade, Serbia. The successful candidate will be offered a mix of monthly salary and milestone/achievement based incentives.
If this role is of interest and you believe you’ve got what it takes to be a part of a fast-paced and energetic business, we’d love to hear from you. Please send your CV electronically.
Deadline for applications: 12.06.2018.