Start something big today. Apply now:
Service Delivery Manager
Company Description:
Do you want beneficial technologies to be shaped by your ideas? Whether in the areas of mobility solutions, consumer goods, industrial technology or energy, and building technology – with us, you will have the chance to improve the quality of life across the globe. Welcome to Bosch.
About the project: Be part of the software development team which is developing a solution that is changing and shaping After Sales processes in the Power Tools industry across the globe. The team is primarily located in Serbia, Germany, and India and it is building and migrating a digital desktop platform that will connect repair centers from all across the world digitally with Bosch repair centers and offer a range of different services and help repair techican in their daily work. You will have a chance to learn, develop and engineer business and IT processes for After sales for Power tools.
About the team: We are a part of the Global Corporate IT Delivery division. On our location in Serbia, we are constantly growing and supporting Bosch in AIoT development and digital transformation. At this moment, we have around 140 software engineers of different profiles. If you decide to join us, you will have a chance to work on new and exciting projects in the upcoming years. Key-value of Bosch and our team is work-life balance, and we strive to offer opportunity, responsibility, and perspective in terms of career development.
Are you Interested? Get ready to work #LikeABosch!
Job Description:
► You will be accountable for plan, build, deploy, run, and phase-out of the IT Solution – orchestrates responsible roles
► You will manage customer requirements, including input for IT Products/Services development.
► You will proactively consults the GE in optimizing the Solution (technical, commercial) and in regards to standardization.
► You will plan activities for IT Solutions within planning processes in close alignment with the experts in the Solution Team and Product/Service-teams (Solution roadmap).
► You will integrate IT Products/Services into the customer’s environment according to customer-specific needs to create the required benefit for the customer
► You will manage the IT Solution’s dependencies and integration of involved IT Products/Services in close alignment with relevant Product/Service Owners.
► You will take over accountability for interfaces.
► You will analyze and communicate KPIs (incl. service level targets for Solution and affiliated Products/Services, customer satisfaction, and benchmarking)
► You will be accountable for all commercial aspects of IT Solution
► You will ensure the achievement of objectives (measured by KPIs) through appropriate measures
► You will contract dedicated and extended team members
► You may act as a "Solution Cluster Manager" in large Business Teams to oversee several Solution Teams
|
Qualifications:
► Strong leadership skills, ability to lead functionally and motivate Solution team
► Ability to combine technical and business view
► Good understanding of relevant IT products/services as well as customer environments
► Deep understanding of how the IT Solution supports customer processes
► Problem-solving skills (analysis, options, driving decisions)
► Excellent communication and negotiation skills
|
Additional Information
#LikeABosch Benefits:
Your work-life balance is valuable to us, so we offer you:
- 22 - 27 days of annual leave, because work-life balance is essential to us
- Flexible working hours
- Our Remote Home Office program gives you remote working experience from anywhere, as long as it is within the borders of the Republic of Serbia
- Up to 3 days off for private purposes
Your health and well-being is important to us, so we have you covered:
- Medical subscription for annual health checkups
- Paid private health insurance
- Mental health and well-being initiatives
We believe in a Life-Long Learning approach, so you can take advantage of:
- Technical and soft skills pieces of training
- English and German language courses
- Access to e-learning platforms
- Local and Global career development programs
- Opportunity to attend events
You will be part of a product company. You will contribute to developing end-to-end products that are delivered to global internal/external customers and users.
On top of these, we are offering:
- Canteen (when working in an office) with lunch discounts
- Annual bonus
- Referral bonus
If you are ready to work #LikeABosch, please fill in the contact form and submit your CV (PDF format) in the English language.
If you have any questions, you can contact us electronically.
Included in the referral program.
Make it happen.
If you believe you are the right candidate, please send your CV in English using Apply button. Only shortlisted candidates will be contacted.
www.bosch.rs/karijera
|