Johnson Electric Group is the definitive leader in micromotors, motion subsystems and actuators for automotive and industrial applications. Our motion solutions adjust car seats and headlamps, run vacuum cleaners and power drills as well as 300 other applications worldwide. We currently employ more than 35000 people, operating in 22 countries globally. We are the safe choice for our clients.
For our manufacturing site based in Niš, Serbia we are looking for a
Service Desk Team Leader Europe
Service Desk Team Leader Europe will be responsible to organize, manage and drive the Service desk team activity. SD team will support +3000 users across seven European countries. The person on this position will be responsible for task prioritizing, planning and scheduling of team members activities, as well as setting KPI-s, analysing the relevant data and providing reports in order to optimise the team’s efficiency and performance.
Your Responsibilities will be to:
- Responsible for daily operations of the Europe IT Service Desk
- Responsible for direct communication with end-users
- Manage the IT Service Desk team – with the task of supporting +3000 users across seven European countries
- Responsible for planning and scheduling of team members work in order to provide high availability
- Responsible for regular Service Desk reporting and providing KPI and reporting to management
- Collaborate with other L2 IT support teams
- Taking part in IT global projects
Our requirements:
- Bachelor’s degree as a minimum required education level – preferably, but not limited to, technical or IT related field
- Adequate leadership experience, preferably, but not limited to, IT related fields
- 3 to 5 years of previous relevant experience, ideally with some project management exposure
- Understand the requirements and priorities of the business
- Proficient leadership and people management skills - preferably successful experience in small team management
- Would be considered an asset - good mixture of skills covering general maintenance of LAN, PCs (hardware and software), Azure & M365 collaboration tools
- Strong analytical and organisational skills
- Fluent English is required
- Very strong communication skills
What we offer:
- Attractive compensation package
- Opportunity for continuous development
- Engaging and exciting international environment with great working atmosphere, as well as emphasis on teamwork and individual support
If you are interested in this challenging position, we are looking forward to receiving your CV in English.
*Obaveštavamo vas da će, ukoliko se prijavite na ovaj konkurs i pošaljete nam vašu radnu biografiju (CV), privredno društvo Johnson Electric doo Niš, sa registrovanim sedištem u Nišu – Crveni Krst, Vazduhoplovaca BB, u svojstvu rukovaoca podataka, obrađivati vaše lične podatke koje nam dostavite putem radne biografije ili na drugi način ili ih mi pribavimo u skladu sa zakonom (na primer, iz javno dostupnih izvora), a sve kako bismo mogli da donesemo odluku u vezi sa vašom prijavom za zaposlenje, kao i da sa vama komuniciramo u vezi sa tim. Ova obrada vaših ličnih podataka vršiće se u skladu sa svim relevantnim pravilima predviđenim važećim Zakonom o zaštiti podataka o ličnosti Republike Srbije.