ICL Services is one of the leading outsourcing companies according to the International Association of Outsourcing Professionals’ annual rating (IAOP) and core partner of Fujitsu. Today, the company works with more than 80 major clients from 30 countries. We are dynamic, determined, and provide a broad scope of services to some of the largest and most diverse companies in the world. For this, we are also well-respected and constantly strive to maintain our standards of professional excellence and ethical conduct.
What we offer:
A full-time employment contracts
An opportunity to work on challenging projects with some of the world's largest Companies from UK, Western, Central Europe and Nordic countries
Compensation package:
Rewarding system with several types of Bonuses
Private health insurance
Day-off for the exam preparation
Day-off for Saint Patron’s Day (slava) also when it is on non-working day
Possibility to have up to 26 vacation days
Every newborn child receives a gift (300euros) from the Company
Possibility of international business trips
Opportunities for advancement within the Company:
20% of employees got salary raise or carrier growth
Opportunity to participate in various corporate programs
Interesting, creative, motivating, challenging and dynamic team-buildings
A highly professional and very friendly team you will enjoy being a part of
Opportunity to be a part of socially responsible business (various activities to support our employees and community generally)
Human corporate culture:
90% like the atmosphere in the company
94% trust the professionalism of colleagues and ask them for help in difficult situations
Comfortable office
Overtime working hours are recorded and compensated
Responsibilities:
· SPOC ITSM: General questions regarding Ticketing system, coordination with GPMO, management and coordination of changes and escalations within OSM-Q
· User Access Administration
· Produce reports as defined for the MVS service and maintain the respective database (mostly off-shored to FJ in Pune, India; supervising the person in Pune)
· Processing ad-hoc report requests
· User access to Fujitsu ticket handling system (GC3)
· User access to internal UBS SharePoint, P: drive folders and external DocPortal.
· Reporting on contractual measurements and KPIs
· Building reports, analysis and pursuing for the most efficient way (automation) of providing the data
· Providing ad-hoc reports and analysis based on customer requirements and needs
· Manage and cooperate with calculation resource operating out of Poland GDC
Сandidate should have
v IT experience - 1-3 years
v Knowledge of IT service management methodology (ISO, ITIL, COBIT, MOF, etc.);
The candidate must have the following abilities and skills:
-analyze data
-identify trends
- measure and analyze metrics and KPIs;
- work with basic MS Office programs at an advanced level
- attentiveness, diligence, initiative;
- self-organization and self-control;
- leadership.
It is desirable to have a ITIL Foundation certificate.
We are looking forward to receiving your resume. We endeavor to make our selection process as quick and as transparent as possible – don't hesitate to ask if you have any questions. Please, bear in mind that only shortlisted candidates will be contacted for an interview.
