Finbet d.o.o., an associated company of the international Fincore group is hiring IT professionals for its Belgrade office.
To that end, Finbet is seeking for
Support Analyst
Location: Belgrade
Key Qualifications and Skills
Essential
- Educated to at least first degree level in Computer-Science, Electronics, Mathematics, Mechanical engineering or Technology
- 1 years minimum experience working in a related field ideally supporting a high transactional system with web based services
- Demonstrable proficiency in SQL (Oracle or MS SQL server)
- Familiarity with PL/SQL
- Experience with using Windows 2003 and upwards
- Familiarity with basic scripting (Shell, PowerShell, Batch, Python, etc.)
- Working knowledge of Linux
- Basic networking skills (ping, netstat, tracert, etc.)
- Extensive data analysis proficiency
Desirable
- Online sector background
- Demonstrable proficiency in PL/SQL coding
- Basic .NET proficiency
- Scripting proficiency (Shell, PowerShell, Batch, Python, etc.)
- Basic JavaScript proficiency
- Familiarity with some of JavaScript framework (Angular, Node)
- Familiarity with other non-SQL database platforms (MongoDB, etc.)
Interpersonal/Personal
- Excellent English, written and spoken skills is a must
- Strong analytical skills
- Multitasking skills and can easily switch priorities when required
- Demonstrated ability to work calmly and methodically under pressure, when diagnosing and escalating problems
- Proactive attitude toward problems
- Demonstrated motivation, flexibility, dynamic, ambitious and ‘can do’ attitude.
- Strong interpersonal and communication skills; ability to follow simple procedures in writing or verbally; good phone skills
- Excellent team player
- Ability to build relationships and liaise successfully with other teams, clients and 3rd-party companies.
- Able to follow instructions and comply with a change management process.
- Keeping high standards at work
Responsibilities
- Deliver a professional, customer focused and high performing support service;
- To be flexible, as part of a team rota, to provide out of hours on-call support on a 24/7 365 day basis;
- Take clear ownership and resolution of issues logged against applications/systems and where required escalating to 3rd line support;
- Provide root cause analysis for critical incidents, and where possible provide suggestions, improvements and best practices to mitigate future incidents;
- Maintain and improve the online knowledge base and any other support related documentation;
- Provide support during production downtimes and maintenance windows;
- Produce weekly/monthly management information reports to IT management and clients in respect to service levels and support activities;
- Analyse production issues to identify patterns and frequency to improve process improvement efforts;
- Report to the Support Desk Team Lead.
Benefits
- Overtime pay for out of hours support
- Remuneration and social insurance on full salary
- Training and courses
Only selected candidates will be invited for test and interview
Please send CV’s electronically.
Deadline for applications: 24.10.2016.
