Our Great Opportunity!
We are now looking for a Support Engineer that will provide technical service and support to our customers. In this role, you will fix and resolve problems to stabilize and optimize customer networks. You will configure and integrate different nodes and solutions in new and live customer networks.
The Support Engineer typically interacts with customer technical staff, operation managers, service engineers and other groups within the Service Delivery organization. You may also interact with groups in sales, R&D, 3rd party suppliers and local authorities.
As there are no distinct borders between the areas, you will need to be flexible and master more than one area. You are expected to travel internationally and work in different cultural environments. The technical development is rapid, and you are responsible for continuously keeping your competence and skills up to date.
Working as a support engineer will require a broad knowledge within telecom and Datacom, covering both hardware, software and network knowledge. You will work, collaborate, and communicate in an international environment, both with colleagues internally as well as customers and suppliers to Ericsson. The role more than often requires you to take on big responsibility and it is important that you can work independently.
You will:
- Handle customer issues in a multicounty environment
- Be part of the Emergency Handling recovery teams
- Perform preemptive support
- Handle Software Update Management
- Mentor Remote Service Gateway
- Manage customer relationship
- Drive knowledge transfer and re-use
- Follow Customer Support process, models, and strategy
To be successful in the role you must have:
- Bachelor’s Degree in computer science, IT, Electro Engineering, Telecommunication or other related major
- 5+ years of experience as an engineer
- Mobile OSS and Network Management experience as support or system integration engineer
- Fluent in English language
- Fluent in Russian language is considered a plus
- Planning & organizing skills
- Customer relationship skills
- Delivering results & meeting customer expectations
- Presentation & communication skills
- Negotiation & argumentation skills
- Self-driven and positive attitude
- Willing to learn and excited in taking a role in telecommunication
- Applying expertise & technology
Why join Ericsson?
At Ericsson, you´ll have an outstanding opportunity. The chance to use your skills and imagination to push the boundaries of what´s possible. To build never seen before solutions to some of the world’s toughest problems. You´ll be challenged, but you won’t be alone. You´ll be joining a team of diverse innovators, all driven to go beyond the status quo to craft what comes next.