We are looking for a:

Systems Engineer

Belgrade

Job Description

The Systems Engineer will provide direct network and server technical support in a fast paced, team oriented, 24x7, worldwide environment. As a System Engineer your responsibility is to analyze and diagnose issues escalated from Technical Support. You will perform an initial review and investigation of these issues. This includes root cause analysis, determining areas of interest, and narrowing the focus of the investigation. You will use and maintain utilities to facilitate and improve investigations and provide knowledge and tools to the Technical Support staff to assist with their efforts. You will also work with members of the Engineering team by assisting them with reproducing issues, isolating problems and understanding how customers have deployed and use our products and technology. You will look for broader patterns and provide feedback on areas of potential improvement. The System Engineer reports directly to the Operations Center Managers and is responsible for case creation, case routing/escalating, status communication, solution design and working directly with third party vendors.

The ideal candidate is a solid team player, someone who's willing to both help and be helped by fellow NOC engineers. This role ultimately crosses multiple divisions to make sure that issues are addressed quickly and efficiently, and our customers get the best possible experience with us.

This position is located in Belgrade/New Belgrade, Serbia.

Skills & Requirements

• Positive, can-do attitude and a willingness to go the extra mile to make sure that issues get resolved completely
• Strong Linux systems administration
• Experience with automation/configuration management tools such as Puppet and Ansible
• Experience with monitoring tools such as Nagios, Cacti and Kentik
• Experience in managing and troubleshooting Internet networking technologies such as DHCP, ARP, subnets, routing (BGP), firewalls (IPTables and hardware)
• Systems Scripting Experience (Bash. csh or equivalent)
• Experience with SQL (MySQL Administration and Queries)
• Strong Experience in managing and troubleshooting DNS
• Strong Experience in HTTP transactions and troubleshooting
• Understanding of SSL technologies
• Experience or administering and troubleshooting Nginx
• Flexible in working various shifts (Weekends and Evenings) in a 24x7x365 Service Environment

Deadline for applications: 06.07.2017.