ICL Services is IT infrastructure and system engineering outsourcing in Russia; today, the company works with more than 50 major clients from 26 countries, and has recently expanded its operations into the Serbian market. We are dynamic, determined, and provide a broad scope of services to some of the largest and most diverse companies in the world.

We are hiring a team of 5 engineers with spoken Italian language to provide service 24/7 for Italian customer.

Position:

Technical Service Desk Specialist (with Italian Language)

Location: Belgrade

It’s NOT a call center. No direct phone calls with users will be needed. Calls in Italian could be possible regarding difficult issues, but just with a technical team of a customer. Most of the work will be dedicated to technical problems solving.

Responsibilities:

• Analysis and diagnostics of technical problems
• Resolving incidents and technical problems
• Assigning tickets to responsible technical teams
• Coordinating and tracking the resolving process
• Communication with technical teams from customer’s side (no communication with direct users) – mostly in Italian
• Translating information (tickets, e-mails, requests) from Italian to English and from Englih to Italian
• Responsiveness to customers requirements
• Continuous learning of the new technologies related to the work
• Control over the contractual operational KPIs and escalating breaches and negative trends

Requirements:

• Good knowledge of Italian language –language to communicate with the customer
• Good knowledge of English language – the main language to communicate inside the company
• Experience with IT Infrastructure
• Ready to work on shifts (both day and night shifts). One shift – 12 hours. 5 employees changing each other. 12 shifts per month per person (approximately)
• CV in English
• Excellent teamwork and communication skills

Will be a plus:

• Experience with Unix systems
• Experience with any virtualization technologies (VMware, MS Azure)
• Experience with any Storage systems (SAN, NAS, DAS)
• Experience with Networks
• Experience with data bases (MS SQL, Oracle)
• Experience with monitoring tools
• Experience with messaging systems (Exchange, Lync, Office 365)
• Experience with Backup/Restore systems (Symantec Net Backup/Backup etc.)
• Experience with Security Solutions

We offer:

• Competitive employment conditions
• Full-time employment contract
• Comfortable working space in one of the best business centers of the city
• Support of education and professional development
• Work with international customer

Deadline for applications: 01.03.2018.