Technical Support Consultant (L1 & L2)

Passionate about the latest trends in Tech?

What if you had a chance to be a part of the world’s leading Hardware, Software or SaaS solutions? Imagine team-mates who speak 40+ languages and have the most diverse professional and cultural backgrounds.

Join our SupportYourApp team as a Technical Support Consultant and get the most agile digitalized training and emerge into technical, and business knowledge of a product to provide a seamless experience for users all over the globe Excited? Let’s see what it takes.

What You Will Do:

• Resolving from basic to complex support issues for customers received on a live chat/emails
• Perform over the online chat a live data gathering process to ensure the required technical info is collected for even more complex tickets
• Ensuring customers' satisfaction with any interaction
• Becoming a product expert and providing documentation updates to our knowledge base
• Communicating with different teams within the company

Requirements:

• Experience in the customer support role
• Basic understanding of operating systems, networking (TCP\IP protocols)
• Basic Technical knowledge with one or more of the following domains: Https, Proxy, HTML, database (SQL queries)
• Strong troubleshooting and problem-solving skills
• Analytical & Research Skills 
• Excellent customer service skills
• Effective learning skills
• Excellent English — verbal and written communication skills (including technical writing)

Will be a great plus:

• Basic experience in working with ticketing system (e.g. Salesforce, Zendesk)
• Ability to read and analyse logs
• Experience with chat support systems
• Eager to grow as a Customer/Technical Support Consultant

Benefits:

• Flexible schedule
• Enjoy working remotely
• Competitive compensation
• Financial and professional growth
• Paid intensive training and trial period
• Great management with no bureaucracy
• Good bonuses for referring friends (referral program)

Who are we?

SupportYourApp is a Support-as-a-Service international company that provides BPO services for other IT companies around the globe. We work with clients from 30+ countries and speak 40+ languages.

Grab your chance to join them, and send us your CV in English, pointing out your outstanding skills!