Oglasi za posao Technical Support Engineer - Everstox Team
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Technical Support Engineer - Everstox Team

InterVenture

Remote

28.12.2022.

SQL REST SaaS intermediate

Our partner Everstox is a venture capital-backed Munich based startup digitizing the logistics industry (a €250bn+ market in Europe). They are developing Europe’s first API-driven network of warehousing and fulfilment service partners to enable flexible and data-driven fulfilment. Their goal is to make sure that customers receive their orders the next day, with lower transport costs and emissions. As a young and driven team with a first-class entrepreneurial and tech background, their focus is on solving complex operational problems with customer-centric development in a highly dynamic environment.

Having freshly raised a Funding Round from Top Tier VC firms, Everstox is expending a team in Belgrade to help them make first-class distribution accessible for eCommerce, B2B, and Retail companies of any size.

Together with our partner we are looking for a Technical Support Engineer

to join the team in Belgrade. You would be resolving technical support tickets, and have the opportunity to work hands-on on complex issues involving internally developed as well as 3rd party systems.

Responsibilities:

  • resolving technical support tickets raised by the customer support team ("1st Level Support") or internal monitoring systems
  • working hands-on on complex issues that involve internally developed system as well as 3rd party systems, e.g. shop systems or warehouse management systems
  • configuring different components of the application
  • aligning with the engineering teams for issues that are going beyond technical support and involve code changes
  • optimise processes around support tickets and work closely with the engineering teams to solve root causes and reduce the number of tickets created

Your profile:

  • You have 2y of professional working experience, ideally in a technical role (e.g. engineering, technical support) for a SaaS product
  • You have a technical background that allows you to understand REST APIs, SQL and complex software systems and simple scripting languages (Python is a plus)
  • You have an advanced skill set of data formatting using a preferred tool of yours
  • You enjoy being the bridge between the customer support team and the engineering teams
  • Your goal is to not only solve the tickets but help understanding the root cause and align with the team to avoid that it happens again

Our offer:

  • We value work-life balance and have flexible working hours. We don't track time, we trust our people
  • We offer you a chance to visit conferences and trainings, as we are dedicated to provide all our team members with the opportunity to enhance further their knowledge
  • Lots of team activities and perks: "beer evenings", yearly retreats, workshops, hackathons
  • Work with an international team of talented engineers
  • Modern, sunny and open working place with positive and fun atmosphere
  • A stimulating work experience that will allow you to grow both professionally and personally
  • Know someone who would be a perfect fit? Let them know and after the successful probation period come and collect a well-deserved referral fee!

Upoznaj kompaniju InterVenture d.o.o.

O Kompaniji Iskustva Poslovi Plate Beneficije Tech Stack

InterVenture is a Swiss product development company assembling all-star engineering teams who build amazing software solutions for a decade now. We are a company that enables our partners to build remote software development teams in our engineering hub in Belgrade, Novi Sad and Nis while giving our member engineers opportunities to work with amazing international companies, tackling global challenges. We cover media, telco, classifieds, insurance, fintech, mobile payments, e-commerce, logistic industries. 

Modern technologies, exciting products that shape global industries, direct impact on product development, up to 3 weeks hiring process and no waiting on the bench policy!

Opšti utisak i preporuka

4.1
90%

Menadžment kompanije

1

Beneficije

4.4

Balans karijere i privatnog života

4.3

Timska atmosfera

1

Zadovoljstvo projektima

1

Mogućnost napredovanja

3.9

Iskustvo o radu

Iskustvo · 17.11.2022.

Senior Java developer

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Private Health Insurance

Hybrid model of working from home & office

Three engineering hubs in Serbia: Belgrade, Novi Sad and Nis

Working with an international team of talented engineers

Hackathons

Team Buildings, Sweet Fridays, Beer Gatherings

Board Games Club

Sports activities and tournaments

Referral fee of 2048 euros for successful recommendations

Opportunity to travel to partners offices

Activities for kids if you are a parent

Network of more than 200 talented engineers under one roof

Dedicated Talent Managers

InterVenture Benefit Card with numerous discounts

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