ABOUT US

Mangonel d.o.o. gathers a highly motivated team of IT professionals that together share close to a 100 years of experience in the complete cycle of business applications development. The success of our clients and partners is our own success and therefore we do our best to help our clients succeed.

Our field of expertise is Enterprise Java Development & Support. For our partner who provides tools that businesses need to create, manage, secure, deliver and measure the success of their videos, we are looking for:

Technical Support Engineer

(Senior System Administrator)

IMPORTANT NOTICE

Job Location: Work from home (Serbia)
Working hours: 08:00 – 16:00 (CET)

IDEAL CANDIDATE WILL HAVE

• Strong troubleshooting skills – ability to deep dive and tackle each problem with great focus
• Experience with Windows and Linux administration. (Firewall, LDAP, Email server, DNS server, SSO, SAML, FTP, NFS, Shell scripting)
• Experience with other web and application servers
• Experience with Oracle and MS SQL Databases
• Proven working experience in enterprise technical support and/or other relevant IT experience (3 – 8 years)
• Basic knowledge of Java and web technologies and scripting languages
• Experience with JIRA platform interface is a plus
• Experience with IT management, ticketing and tracking systems
• English proficiency is a must (speaking and writing)
• Excellent client-facing skills
• Excellent written and verbal communication skills
• Ability to work under deadlines and handle demanding clients
• Diploma in Information Technology, Computer Science or equivalent (ETF, FON, PFM, RAF, Higher School of Electrical Engineering…) is a plus 

RESPONSIBILITIES

• Take ownership of reported clients issues in the form of tickets
• Research, diagnose, troubleshoot and identify solutions to resolve customer issues
• Follow the standard procedures for escalation of unresolved issues to the appropriate internal teams
• Provide prompt and accurate feedback to customers
• Ensure proper tracking and closure of all tickets
• Document knowledge in the form of knowledge base tech notes and articles
• Have active team role and provide help to other support team members 

WE OFFER

• Permanent employment
• Full time work-from-home experience
• Remote work with Silicon Valley leaders and world class clients (such as IBM, eBay, Vodafone, Bayer, …)
• Working with cutting-edge technologies 

If you believe that you meet the requirements, we are strongly encouraging you to apply for this position.

Deadline for applications: 22.12.2018.