Contact: Ionut Popescu
E-mail: ionut.popescu@strade.me
Mobile: 0040.757.575.764

Technical Support / Help Desk Administrator

Beograd - Serbia

Ready to develop your career in a truly global company? We are looking for a Technical Support – Help Desk to join our team in Beograd.

Our company is a collective of customer-obsessed, industry-leading visionaries. At our core is a commitment to diversity, sustainability and our communities. We offer unparalleled growth and development opportunities for our team members. We believe that technology is essential for driving human progress, and we’re committed to providing that technology to people and organizations everywhere, so they can transform the way they work and live.

Key Responsibilities

The Technical Support – Help Desk is responsible for leading Beograd Service desk in terms of Support. The Technical Support have responsibilities to solve issues over the phone, e-mail, chat, or online to identify and fix equipment or software issues.

• Accountable for the day-to-day operations of managing performances, processes, programs and/or initiatives
• Establish and influence operating policies
• May contribute to functional strategy within location
• Frequent contact with internal and external contacts at various management levels to obtain and allocate resources and complete specific phases of projects
• Build cross-functional partnerships and identify business opportunities
• Analyze quantitative, qualitative and trend data and anticipate operational issues and develops preventative measures

Essential Requirements

• Fluency in English
• Technical knowledge of DNS, IP, cPanel
• Knowledge of Windows 10 and minimal hardware knowledge
• Will be nice to have idea about VoIP technology (Zoiper, 3CX, Autodial platform) – not mandatory
• Minimal knowledge about HTML, PHP, CSS, Wordpress or Drupal – not mandatory
• Strong Drive for results
• Accurate, works independently with attention to details
• Ability to work effectively with all levels of the organization

Rok za konkurisanje: 18.06.2019.