Customer Support Representative - Internship

Customer Support Representative - Internship

(paid internship)

If you are at the beginning of your career with the knowledge of some foreign language besides English and would like to dive more into the Customer Support field this is a Job post for you.

Position Overview:

• Supporting and handling technical issues for our customers and their suppliers in our company software
• The connection point between customers and other departments (Development, Project management, Professional services, etc.)
• Analyzing customer and project-specific interfaces and workflows
• Customer relationship and escalation management on your own responsibility
• Responsible for processes and knowledge of inhouse-solutions
• Work is organized in weekly shift rotation and the weekly night shift comes two to three times a year
• Ability to translate technical knowledge and concepts to non-technical people
• Clear progress path

Position Requirements:

• Excellent written and verbal skills in English and some other foreign language are mandatory
• Potential for a good understanding of business processes and proficient computer skills 
• Potential for customer focus, communication skills, and high stress-resistant
• Ability to learn quickly and willingness to do so
• Creative, solution-oriented, and able to work autonomously

We offer:

• A positive and fun work environment in a young and motivated team
• Competitive salary, career plan
• Short communication channels and room for your creative ideas
• An international, professional environment with exciting opportunities
• An open-minded and dynamic corporate culture, trainings, and development
• Private health insurance, FitPass, summer and winter parties, vouchers for the most diligent employees, gifts for New Year, flexible working hours, various work-life balance benefits, and much more

Apply now and be part of our success! Please provide a CV in the English language.

* Prior to an offer of employment your name will be checked against regulatory and law enforcement lists of individuals who are restricted parties under applicable law and regulations. Your data will be processed and stored in JAGGAER systems hosted in the Netherlands and/or Belgium for purposes of these required screening activities. All data will be deleted after three months.